Director, Key Account Management - Automotive

Director, Key Account Management - Automotive Mexico (Hybrid) Job Description We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Director, Key Account Management - Automotive will develop key client accounts with focus on Chinese Auto Brands to LATAM. This role ensures client satisfaction, drives account growth, and achieves business objectives. The Regional Key Account Manager is the primary point of accountability, responsible to drive continuous improvement and collaborating to deliver on customer commitments across multiple teams and geographies. The successful candidate will possess exceptional relationship‑building skills, strategic thinking, and a deep understanding of logistics and supply chain management.

KEY ACCOUNTABILITIES

ACCOUNT MANAGEMENT

Serve as the primary point of contact for assigned accounts, addressing their usual and customary business requests Elevate and expand relationships across functional departments within the customer supply chain Identify and collaborate with local sales and operations contacts within DP World to support the account's needs Create comprehensive development plans, across the full toolbox of capabilities, for all aspects of assigned accounts, regularly updating them

OPPORTUNITY IDENTIFICATION

Identify and qualify opportunities for additional business, guiding them from initial contact to contract Collaborate with Region/DP World Country Capabilities sales and account management to match customer needs with DP World’s capabilities Expand market share by driving an active opportunity pipeline

COMMUNICATION & REPORTING

Conduct regular business reviews, leveraging internal data and market intelligence Provide regular reports, briefings, and reviews within DP World, including updates to the regional CCOs, VPs, global KAM (if applicable and working on global accounts) and Vertical Leads Ensure all stakeholders are informed of the account's strategy and status

RETENTION & GROWTH

Develop and execute plans to retain current global business levels with specified accounts, aiming for a “no bid” confidence level Build and strengthen relationships with the client at the "C" level and across relevant levels and geographies Own account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits Engage internal leadership team members to ensure alignment, resource prioritization and participation in account strategy

FINANCIAL MANAGEMENT

Drive Gross Profit growth at a global to Region/DP World Country level Ensure compliance with commercial arrangements and customer obligations Proactive review of financial results, volume, and service performance reports to monitor and drive account health

BUDGET & ROI

Contribute input for the annual budget cycle based on approved account plans Take responsibility for achieving targets that benefit both DP World and the customer

GENERAL

Responsible for the management and leadership of an engaged team, promoting collaboration, full set of toolbox capabilities, and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies Perform other related duties as assigned

QUALIFICATIONS, EXPERIENCE AND SKILLS

Bachelor’s degree in Business, Logistics, Supply Chain Management or a related field MBA or advanced degree preferred 5 years of experience in logistics, supply chain management, or a related field Proven track record in account management, with demonstrated client retention and growth success Strong negotiation, communication, and presentation skills Exceptional problem‑solving and analytical abilities Ability to work in a fast‑paced, dynamic environment and adapt to changing priorities Proficiency in relevant software and tools (e.g., CRM systems, Excel, logistics software) Willingness to travel to meet with clients and attend industry events Experience with lean management principles and continuous improvement methodologies is preferred Languages: Proficiency in English and Spanish, Portuguese is a plus Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

EMPLOYMENT EQUALITY

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. Job Info Job Identification 24731 Job Category Commercial Logistics Posting Date 05/12/2026, 06:28 PM Locations REMOTE LOCATION, Charlotte, NC, 28203, US (Hybrid) #J-18808-Ljbffr DP World