Medical Front Desk Receptionist | Front Office Coordinator

Job Description

Job Description

Are you a highly organized professional with exceptional people skills and a passion for customer service? Join our dynamic team at a leading plastic surgery center in Burbank, where you'll play a crucial role in creating outstanding experiences for our patients.

About the Role

As our Front Office Coordinator, you'll be the friendly face and voice of our practice, managing patient communications and ensuring smooth operations. This position offers the perfect blend of administrative expertise and meaningful patient interaction in a modern medical setting.

What You'll Do

• Create positive first impressions by warmly greeting and assisting patients
• Proactively follow up with patient inquiries to convert leads into booked consultations
• Manage patient scheduling, including consultations and procedures
• Handle multi-channel communications (phone, email, text, etc.)
• Process patient payments
• Maintain accurate patient records and documentation
• Build lasting relationships with patients through exceptional service
• Support the practice with various administrative tasks as needed

What We're Looking For

• 3+ years of experience in a fast-paced professional environment (medical office experience is a plus)
• Strong technical skills with general computer applications
• Excellence in customer service and patient care
• Strong interpersonal skills with the ability to build collaborative relationships with team members
• Team player mindset with a positive, solutions-oriented attitude
• Ability to handle multiple priorities while maintaining attention to detail
• Professional communication skills and phone etiquette
• High school diploma required, Associate's or Bachelor's degree preferred
• Bilingual English/Spanish speaker is a plus though not a requirement

Why Join Us?

• Be part of a respected medical practice
• Work with a collaborative, supportive team
• Opportunity for professional growth
• Fast-paced, engaging work environment
• Competitive compensation package

Schedule & Compensation

• Monday through Friday schedule
• Regular business hours 8:00 AM - 5:00 PM
• Surgery days 7:00 AM - 4:00 PM
• $24-$26 per hour, based on experience
• Additional performance-based compensation opportunities

Benefits

• Health insurance
• Dental and vision coverage
• 401(k) plan
• Paid time off

Equal Opportunity Employer