Lawn Care Client Success Representative

Customer Retention & Client Success Specialist

Grow Your Sales Career with Lawn Doctor of Antioch, Gurnee, & Lake Villa Inc. Are you someone who enjoys helping people, building relationships, and creating exceptional customer experiences? Lawn Doctor is looking for a dependable and driven Customer Retention & Client Success Specialist to join our growing team. In this role, you'll help homeowners get the most from their lawn care programs while building long-term customer loyalty. This role combines customer service, account management, and relationship-based sales. Your focus will be helping customers understand their lawn care needs, recommending solutions that fit their goals, and ensuring they receive outstanding service throughout their experience with Lawn Doctor. At Lawn Doctor, we believe employees who are given opportunities to grow professionally help grow our business as well.

What We Offer:

• Competitive base salary plus commission opportunities
• Benefits package available
• Paid training and ongoing sales development
• Career advancement opportunities
• Established brand with strong customer retention
• Supportive team environment

What You'll Do:

As a Customer Retention & Client Success Specialist, you'll serve as a trusted advisor to homeowners by identifying lawn health needs and recommending customized treatment programs, and delivering exceptional customer service throughout every customer interaction. All team members are expected to professionally assist customers, handle service-related questions, and support customer satisfaction efforts as part of their daily responsibilities.

• Build relationships with existing customers and recommend additional lawn care services
• Proactively contact customers to improve retention and satisfaction
• Recommend additional services when appropriate based on customer needs
• Resolve customer concerns and create positive outcomes
• Maintain accurate customer records and sales activity
• Deliver exceptional customer service before, during, and after the sale
• Answer customer questions regarding services, scheduling, and treatments
• Follow up on service visits and customer feedback

Qualifications:

• Valid driver's license with a clean driving record
• Reliable transportation and strong attendance record
• Strong customer service and communication skills
• Positive attitude and problem-solving mindset
• Comfortable speaking with customers in person and over the phone
• Ability to build trust and long-term customer relationships
• Basic computer and CRM software skills preferred

Preferred Experience:

• Lawn care or landscaping sales
• Customer service
• Customer retention and account management
• Client relations
• Residential service industries
• Lead generation and sales follow-up
• Route sales or field sales experience

About Lawn Doctor:

Lawn Doctor is a nationally recognized leader in lawn care, turf treatment, and outdoor pest control services. We help homeowners achieve healthy, beautiful lawns through customized treatment programs and exceptional customer care. Our team is committed to delivering outstanding customer service while helping customers enjoy greener lawns and healthier outdoor spaces. Every position within our organization plays a role in delivering exceptional customer service and supporting a positive customer experience. Apply Today - If you're looking for a rewarding career with growth potential in the lawn care and home services industry, we'd love to hear from you.

Compensation: $55,000.00 - $75,000.00 per year

Our Franchisees Need People Like You Here at Lawn Doctor, we have a very simple approach to our workbe safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.