Lawn Care Client Success Representative

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Paid time off Vision insurance Job Title: Customer Retention & Client Success Specialist Company: Lawn Doctor Location: Lake Villa, IL Grow Your Sales Career with Lawn Doctor of Antioch, Gurnee, & Lake Villa Inc. Are you someone who enjoys helping people, building relationships, and creating exceptional customer experiences? Lawn Doctor is looking for a dependable and driven Customer Retention & Client Success Specialist to join our growing team. In this role, you’ll help homeowners get the most from their lawn care programs while building long‑term customer loyalty. This role combines customer service, account management, and relationship‑based sales. Your focus will be helping customers understand their lawn care needs, recommending solutions that fit their goals, and ensuring they receive outstanding service throughout their experience with Lawn Doctor. At Lawn Doctor, we believe employees who are given opportunities to grow professionally help grow our business as well. What We Offer Competitive base salary plus commission opportunities Benefits package available Paid training and ongoing sales development Career advancement opportunities Established brand with strong customer retention Supportive team environment What You’ll Do As a Customer Retention & Client Success Specialist, you’ll serve as a trusted advisor to homeowners by identifying lawn health needs and recommending customized treatment programs, and delivering exceptional customer service throughout every customer interaction. All team members are expected to professionally assist customers, handle service‑related questions, and support customer satisfaction efforts as part of their daily responsibilities. Responsibilities include: Build relationships with existing customers and recommend additional lawn care services Proactively contact customers to improve retention and satisfaction Recommend additional services when appropriate based on customer needs Resolve customer concerns and create positive outcomes Maintain accurate customer records and sales activity Deliver exceptional customer service before, during, and after the sale Answer customer questions regarding services, scheduling, and treatments Follow up on service visits and customer feedback Qualifications Valid driver’s license with a clean driving record Reliable transportation and strong attendance record Strong customer service and communication skills Positive attitude and problem‑solving mindset Comfortable speaking with customers in person and over the phone Ability to build trust and long‑term customer relationships Basic computer and CRM software skills preferred Preferred Experience While not required, experience in the following areas is highly desirable: Lawn care or landscaping sales Customer service Customer retention and account management Client relations Residential service industries Lead generation and sales follow‑up Route sales or field sales experience About Lawn Doctor Lawn Doctor is a nationally recognized leader in lawn care, turf treatment, and outdoor pest control services. We help homeowners achieve healthy, beautiful lawns through customized treatment programs and exceptional customer care. Our team is committed to delivering outstanding customer service while helping customers enjoy greener lawns and healthier outdoor spaces. Every position within our organization plays a role in delivering exceptional customer service and supporting a positive customer experience. #J-18808-Ljbffr Lawn Doctor of Northeast Illinois and Southeast Wisconsin