Director of Operations

Director of Operations
Doral, FL (On-Site) | Full-Time | Relocation Provided | National Search

Bloom Talent Solutions specializes in connecting top-tier professionals with industry-leading companies. We are proud to present this exclusive search on behalf of a well-established and growing critical power services company headquartered in Doral, FL.

This isn't a role for someone looking to maintain the status quo. The company's Doral headquarters needs a dedicated operational leader — someone who thrives in a fast-paced, founder-led environment and is ready to build the infrastructure that fuels the next phase of growth. If you're a hands-on operator who wants a direct seat next to the CEO and the autonomy to make real decisions, this is your opportunity.

Key Responsibilities

• Own day-to-day operations including dispatching, scheduling, workflow management, and resource allocation across the field engineering team
• Lead, develop, and hold accountable a growing team of field service engineers across multiple tiers (FSE I through FSE IV)
• Build and optimize operational processes, SOPs, and systems to support company scaling and next-level capacity
• Manage service delivery quality, SLA compliance, and customer satisfaction metrics
• Partner with the CEO on strategic planning, capacity forecasting, and hiring priorities
• Coordinate with the Regional Service Manager on field operations and technical escalations
• Drive accountability and performance management across the organization
• Manage vendor relationships, parts inventory, and equipment logistics
• Report on operational KPIs and identify areas for continuous improvement

Qualifications

• 10+ years of progressive leadership experience in field service operations
• Background in UPS/critical power services or adjacent industries (HVAC, generator/power generation, data center operations, or similar field service verticals)
• P&L awareness with a clear understanding of how operational decisions impact revenue and margin
• Proven ability to build operational infrastructure in a growth-stage environment — not just manage existing systems
• Strong leadership presence with the ability to command respect from technicians and field staff while maintaining accountability
• Comfortable operating in a privately owned, founder-led environment with high visibility and direct CEO access
• Willingness to relocate to South Florida (Doral) — company-paid relocation provided
• Ability to commit to daily on-site presence at the Doral headquarters
• Strong verbal and written communication skills

This is a rare opportunity to step into a high-impact, \#2 operational role at a growing company where your decisions shape the business — not just maintain it. If you're ready to build something that lasts, we'd love to hear from you.

Compensation & Benefits

• Base Salary: $140,000 – $160,000 depending on experience
• Comprehensive benefits package
• 401(k) with company match
• Company-paid relocation for qualified candidates
• Direct report to CEO — high visibility and decision-making authority

How to Apply

Interested candidates are encouraged to apply through Bloom Talent Solutions. Please submit your resume and a brief summary of your relevant operational leadership experience.