CPA Assistant & Receptionist

Job Title: PCA Assistant & Receptionist
Pay: $15.00 - $18.00 per hour
Job Type: Full-Time
Location: In-Person | Orlando Florida
Job Summary

A growing healthcare agency providing Personal Care Assistance (PCA) services is seeking a dependable and organized PCA Assistant & Receptionist to support daily office operations. This role combines front-desk reception, caregiver scheduling, Medicaid documentation tracking, and administrative support.

The ideal candidate has experience in home health, Medicaid-funded services, or healthcare administration and thrives in a fast-paced office environment while maintaining strong attention to detail and compliance standards.
Key Responsibilities

• Answer and route incoming phone calls in a professional manner
• Greet clients, caregivers, and visitors and provide front-desk support
• Maintain a clean, organized, and professional reception area
• Schedule PCA caregivers according to approved Plans of Care (POC)
• Manage caregiver call-outs and coordinate coverage adjustments
• Maintain accurate caregiver and client scheduling records
• Communicate schedule updates to caregivers and families
• Track and follow up on missing or expired caregiver documentation
• Maintain records in compliance with HIPAA guidelines
• Assist with client intake packets and referral processing
• Prepare reports for outstanding documentation and compliance tracking
• Notify management of authorization gaps or compliance concerns
• Support internal audits and quality assurance reviews

Qualifications

• High school diploma or equivalent required
• Experience in home health, PCA, APD, or Medicaid services preferred
• Knowledge of Florida Medicaid requirements strongly preferred
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Proficiency with office systems, scheduling software, and general computer applications
• Ability to handle confidential information in a HIPAA-compliant manner

Language Requirement

• Bilingual: Spanish and English required

Work Environment

This position is in-person and supports daily administrative operations in a busy healthcare office dedicated to providing quality care and services to the community.