Senior Account Manager | Retail

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Account Manager | Retail based in the United States. We are seeking an experienced Senior Account Manager to drive strategic growth and build long-term partnerships with large, multi-location retail organizations. In this role, you will manage a portfolio of high-value accounts, develop tailored growth strategies, and identify opportunities to expand software adoption and customer value. You will work closely with executive stakeholders, retail buyers, and cross-functional teams to deliver innovative, technology-driven solutions that address complex business needs. Your expertise in retail operations and enterprise software will help customers optimize processes, improve performance, and achieve measurable results. You will oversee the full account lifecycle, from strategic planning and opportunity development to renewals, negotiations, and expansion. This remote opportunity is ideal for a commercially driven professional who excels at consultative selling, executive relationship management, and profitable revenue growth. Accountabilities - Manage strategic accounts: Own the full account management and sales lifecycle for a portfolio of national, enterprise, and high-value retail customers, including account planning, opportunity development, renewals, and expansion. - Build executive relationships: Establish and strengthen trusted partnerships with senior executives, retail buyers, merchandising leaders, IT and operations teams, buying groups, and regional stakeholders. - Develop growth strategies: Create and execute annual and multi-year account plans that identify revenue opportunities, product adoption priorities, customer needs, competitive threats, and measurable business outcomes.

- Position technology solutions: Translate retail business objectives into compelling, value-based software solutions covering ERP, point of sale, inventory management, merchandising, purchasing, pricing, distribution, e-commerce, CRM, analytics, and system integrations. - Lead complex sales opportunities: Manage discovery, solution positioning, competitive differentiation, business cases, return-on-investment analysis, pricing, contract negotiations, and coordination with legal, finance, product, services, and delivery teams. - Drive profitable expansion: Identify and execute upselling, cross-selling, SaaS conversion, and account expansion opportunities while protecting margins, maintaining contract compliance, and supporting long-term customer success. - Manage pipeline and forecasting: Maintain accurate CRM records, sales activity, opportunity pipelines, and revenue forecasts. Analyze customer signals, retail trends, market intelligence, and sales performance to prioritize opportunities and anticipate risks. - Coordinate cross-functional delivery: Collaborate with sales, solution consulting, customer success, professional services, product, marketing, finance, legal, and support teams to resolve issues, deliver commitments, and strengthen the customer experience. - Monitor account performance: Conduct executive business reviews, assess progress against commercial objectives, and proactively address customer concerns to support retention, satisfaction, and sustainable growth. Requirements - Relevant professional experience: At least five years of experience in sales or account management, with a proven track record of selling or managing complex B2B software, technology, SaaS, or enterprise solutions. - Strategic account management: At least two years of experience managing national, enterprise, strategic, or multi-location retail accounts and leading complex sales, renewal, or expansion initiatives. - ERP expertise: Demonstrated experience working with ERP software in retail or another multi-location operating environment is required.