Inbound Call Center Representative

$22 per hour

Vergence

Indianapolis, IN

Tax Procedures Specialist

Pay: $22.00/hour

In this role you will:

Learn about a variety of tax procedures including tax filing and payment requirements.
Provide best in class customer service to taxpaying customers by phone in a fast-paced call center environment.
Apply knowledge acquired in training and utilize resources to analyze and solve problems.
Respond to a variety of tax types inquiries.
Access data utilizing basic computer skills.
Communicate professionally using correct grammar, spelling & punctuation.
Comply with all ethical and confidentiality requirements.

What You'll Need for Success:

High School Diploma/GED
High-energy optimism teamwork collaboration
Someone who provides open, honest, and positive communication.
A continuous learning and improvement let's get better every day together approach.
A team member who speaks up if you don't understand or need more information.
Proven ability to provide customer service by telephone in a high-volume call center.
Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
Ability to analyze, research and problem-solve using various resources.
Ability to learn to learn, understand, and apply ethics and confidentiality laws.

Vergence

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Vacancy posted 4 days ago

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