Administrative Assistant

Description:

The Receptionist is responsible to assure customer needs and requirements are meeting the company policies. 

• Customer Service/Reception

Ø Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately;

Ø Answer, screen and direct incoming calls; 

Ø Respond to customer inquiries via telephone, email and walk-in; 

Ø Confirm customer orders and keep customers informed of order status; 

Ø Work with operations staff to determine service capability to meet customer needs;

Ø Assist with sales; request quotes from corporate quoting team and send quotes to existing customers;

Ø Send and receive faxes and mail (send checks, bills and important information to corporate);

Ø File and organize orders, employee files, etc…;

Ø Order office and lab supplies;

Ø Generate and send monthly calibration recall list to customers;

Ø Access to Customer Management System(CMS) and Customer Relationship Management(CRM) to create/update customer information

Ø Provide customers with access/assistance to Customer Data Management(CDM)

· Shipping and Receiving

Ø Assist with Shipping and Receiving when applicable

• Other duties as assigned by supervisor and special projects as needed.

Requirements:

Knowledge, Skills and Ability:

• Excellent verbal and written communication skills
• Effective working knowledge of Microsoft Office with intermediate Excel skills
• Attention to detail and problem-solving skills
• Team player, Trustworthy, Service oriented and can manage priorities 
• Strong organizational skills with the ability to multi-task
• Excellent time management skills and the ability to prioritize work
• Ability to maintain sensitive and confidential information

· Acts ethically and honestly, dependable, and willing to help where needed

· Must interact with customers daily in a positive and professional manager.

· Works efficiently and enthusiastically on assignments.

· ISO/IEC 17025 knowledge a plus

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