Scaled CSM: AI-Driven Retention & Growth
harvey.ai
Harvey.ai is seeking a Scaled Customer Success Manager to enhance retention and expansion efforts across a high-volume portfolio. This role involves strategic engagement and collaboration with Sales, Legal Engineering, and Product, integrating customer feedback to drive product adoption and renewals. The ideal candidate has over 3 years of experience in Customer Success within Enterprise SaaS and a proven ability to meet retention targets. This opportunity is pivotal in shaping a growing team in an innovative AI environment. #J-18808-Ljbffr harvey.ai
$144.5k - $180.6k
...LLC in Dallas, TX is seeking a Director of Scaled Customer Success to transform customer support through digital and AI-driven engagement strategies. This role involves developing... ...and predictive models to enhance customer retention and product adoption at scale. The ideal...Suggested$85k - $130k
...Manager of Payment Sales Promotion in Dallas, Texas. The role focuses on driving credit card growth through strategic initiatives in partnership with various teams, using AI-driven consumer insights. Candidates should hold a Bachelor's degree or have relevant experience...Suggested$112k - $168k
...combining frontier agentic AI, an enterprise-grade... ...support, we’re scaling fast and defining a new... ...and the opportunity for growth — personal, professional... ...Success team to drive retention, renewal, and expansion... ...engagement with a data-driven renewals motion to maximize...Suggested- ...Amplitude is the leading AI analytics platform,... ...approach challenges with a growth mindset, and put our... ...execution-first and outcome-driven from presales through... ...customer outcomes at scale Critical Skills Profile... ...: Responsible for retention across your territory....Suggested
- ...adoption. In this remote role, you will oversee customer journeys, ensuring clients gain value from AI-driven insights. This includes onboarding, training, and driving retention by managing risks. The ideal candidate has over 5 years of experience in Customer Success within...SuggestedRemote job
$80k - $90k
...manage a portfolio of approximately 80 customers. This proactive role focuses on ensuring customer success and retention through personalized engagement and data-driven strategies. Ideal candidates possess SaaS experience, data analysis skills, and a passion for improving...Flexible hours- ...their best, every single day. We're scaling fast — and retention is the single biggest lever between where... ...‑focused programs Why Join Us? Growth & Career Development: Direct exposure... ...performance, collaborative, and outcome‑driven. Compensation & Benefits: Competitive...Flexible hours
- ...Success Manager II to manage a portfolio of ~80 customers and drive retention through proactive account management. You will identify at-risk... ...navigating renewal contracts. OpenGov offers a results-driven workplace with comprehensive benefits and flexible vacation policies...Flexible hours
- A leading electrical distributor seeks a Customer Success Manager to build positive customer relationships and drive retention in the USA. The ideal candidate has over 3 years of experience and strong communication skills to manage engagements effectively. Responsibilities...Remote job
- ...seeking a Regional Account Manager in Dallas, Texas, who will be pivotal in engaging with automobile dealers and driving customer retention. Your responsibilities will include managing 75-120 dealer accounts, conducting onboarding, and ensuring customer satisfaction while...
- ...Manager, Customer Engagement in Dallas, Texas. You will own the customer lifecycle strategy, driving revenue growth through optimized engagement and AI-driven personalization. The role involves designing automated marketing programs, collaborating across teams, and measuring...
- ...and financial sectors. The ideal candidate has over 7 years of experience, a proven track record in services leadership, and a strong AI-forward mindset. This is a unique opportunity to shape the future of client engagement and strategy at ICS. #J-18808-Ljbffr...
- BuzzTech Media based in Dallas, Texas, is looking for a driven Inside Account Executive to join their team. In this role, you’ll connect... ...services. You’ll play a key part in driving the company’s growth by nurturing client relationships and converting leads into long...
$90k - $100k
...proactive, commercially-driven position designed... ..., and hitting retention targets. What You’... ...the "playbook." As a CSM II, you’ll help refine... ...the "art of the scale"—knowing when to automate... ...is unfolding with AI, and it will impact... ...development and growth opportunities A...Work at officeLocal areaFlexible hours$80k - $90k
...proactive, commercially-driven position designed for a... ...-building, and hitting retention targets. What You’ll... ...to the "playbook." As a CSM II, you’ll help refine... ...mastered the "art of the scale"—knowing when to... ...Professional development and growth opportunities A collaborative...Work at officeLocal areaFlexible hours- OPENLANE, Inc. is seeking a Key Account Executive in Dallas, TX to support and cultivate client retention and growth. You will act as the personal liaison for clients, ensuring exceptional service and a successful long-term journey. The ideal candidate will have a college...Remote job
$58.7k - $82.9k
...that increase satisfaction, retention, and account growth. Responsibilities The Customer... ...conversations and data‑driven analysis. This role is responsible... ...to refining scalable CSM processes and best practices... ...Salesforce CRM, Co‑Pilot and other AI tools, and Customer Success...Temporary workWork at officeFlexible hours- ..., and playbooks for the Cyberbit Cloud Range product. Drive retention and growth among our most valuable customers by understanding their business... ...to mitigate churn and drive engagement and renewals Results‑driven mentality Strong analytical skills, with the ability to...Work experience placementFlexible hours
- ...Instagram, and Meta, with responsibilities including content creation and community growth. Ideal candidates will have 2-5+ years of experience, a passion for fitness culture, and a data-driven approach to social media strategies. This is an onsite role, offering...
$144.5k - $180.6k
...We’re seeking a Director of Scaled Customer Success to transform... ...support customers through digital, AI‑driven engagement. This role will... ...engine designed to drive retention and product adoption at scale... ...without requiring a dedicated CSM. In-App orchestration: lead...Temporary workFlexible hours- ...Management, Customer Success Leading DLP AI Cybersecurity Provider | Remote (US) | Full... ...insights ship as zero‑day DLP defenses . Scale a World‑Class Cyber Success Empire Player‑... ...including you. Benefits built for balance, growth, and peace of mind in a hybrid world (may...Full timeRemote workWork from homeSleeping nightsFlexible hoursNight shift
- ...Job Role: Engagement & Growth Account Manager Job Type - Full-Time Location - Dallas... ...technology, digital transformation, or AI solution engagements . Prior success... ...roles limited to administrative servicing or retention-only functions. Requires on-the-job...Full time
- ...talented team, as well as ensures our brand is poised for accelerated growth. We all win together. WHAT WE'LL NEED The Manager, CRM and... ...accomplish key CRM objectives such as acquisition, frequency, retention, and reactivation Leverage customer segmentation and insights...Work at officeLocal areaFlexible hours
- ...relationships. The role involves delivering exceptional service, understanding clients' unique needs, and contributing to business growth through retention and satisfaction. Candidates should have a Bachelor's degree with at least 5 years of relevant experience in client...
- ...crucial in ensuring our customer success operations are data‑driven and aligned with our business objectives. Key... ...inform strategies and predict trends that improve customer retention and increase growth opportunities. Cross‑Functional Collaboration: Work with sales...
$87k - $172k
...of all sizes to easily build, scale, and run modern applications by... ...innovation, and unleash AI. Our industry-leading developer... ...goals. You’ll drive customer retention, revenue realization, and long... ...the organization. Support team growth by participating in the interview...Work experience placementLocal areaWorldwideFlexible hours$80k - $97k
...products, achieve their goals, and scale effortlessly through impactful... ...the drivers of product retention. Coordinate and conduct regularly... ..., identify future needs and growth opportunities, surface red flags... ....com. MealSuite uses AI-assisted tools during parts of...Remote workShift work- The Freeman Company is seeking a Senior Client Solutions Manager to lead the delivery and growth of large scale accounts. Located in any major city including Dallas, this role requires a significant focus on client satisfaction and operational excellence. With a focus on...
$110k - $135k
...utilized, and delivering sustained growth. You'll operate with a high... ...adoption, performance, and retention Strong judgment and root... ...and success team, dealers can scale mobile service quickly, delivering... ...technology supports AI-powered scheduling & analytics...Part timeRemote work- Process Street is looking for a driven Account Executive to join its sales team in Dallas, Texas. This foundational role is ideal for early... ...Responsibilities include owning the full sales cycle, presenting AI solutions, and maintaining CRM records. Candidates should have...Remote jobFull time
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