Help Desk Analyst (Onsite)

Job Title Help Desk Analyst (Onsite) Location Middletown, CT Duration 12 months Pay Rate $25/hr on W2 all inclusive Requirements Must pass drug screening Must pass background check (local, state police, FBI Fingerprint, and Child Protective Services) Must possess CT driver’s license Must be able to drive Must be able to lift 25 lbs Candidates authorized to work without restrictions will be considered Job Description The agency needs to engage the service of a Help Desk Technician consultant. The candidate will provide telephone and remote‑control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving agency staff forms, verifying completeness, making necessary changes to system administration, and ensuring proper retention of the forms. Attention to detail and ability to follow protocols are essential. Communication with agency supervisors and other agencies is required. Position Role and Deliverables We need a Help Desk Technician to provide level one technical support and to process agency user forms for moves, adds, and changes. The home location will be the central office in Hartford. The technician must provide responsive support to agency end‑users, escalating as necessary. The incumbent will review forms for completeness, assist customers with properly completing the forms, and follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. Required Skills and Experience Minimum of one (1) year of prior experience demonstrating the following knowledge and skills: PC hardware and software installation End‑user support – face to face and via telephone Excellent customer service skills Highly Desirable Skills Experience with computer system and user administration Technical familiarity with Microsoft Active Directory Experience with Windows 10 and 11 Experience with Office 365 Experience with Device Management, Device Imaging, and Device Troubleshooting #J-18808-Ljbffr