Client Relationship Officer

Why would a career with ScotPac be a smart move? ScotPac exists to give business owners a better chance of success, and we’ve been creating new opportunities for our customers for over 35 years. We’re the largest specialist finance provider in Australasia, employing over 250 people across several countries. We recognise that great companies are about great people and we are committed to attracting and retaining the very best talent. We offer professional surroundings and ongoing training programs that will ensure you develop your skills and knowledge of the finance industry. With offices in Australia, New Zealand and China there are regular opportunities to join our team. If you fit the bill, we will value your ideas and your contribution to ScotPac, but most of all we will value you. Our values ScotPac jobs The values listed above are the cornerstone of our business. If you align with these values and you’re interested in furthering your career with us, see the available ScotPac jobs on our Seek Page. Can’t find a current open job that suits your skills or experience, that’s ok we still want to hear from you! We are always seeking expressions of interest from people at all levels. You can complete your expression of interest here and a member of our team will be in touch. Are you interested in a career with ScotPac? Kick‑start your career in finance with a leading industry organisation Join a supportive team with a fantastic culture and genuine career development Make a meaningful difference by helping business owners achieve success We're on the look out for a Client Relationship Officer to join our Perth team and help give our clients every chance of success. Our Purpose We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 35 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA. We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products. How you will make an impact This is an ideal opportunity for someone with experience in accounts receivable and administration who is customer-focused and ready for a new challenge. In this role, you’ll combine your passion for delivering outstanding service with your administrative and finance skills to support the Client Relationship team in providing the best possible experience for our clients. What you will do Deliver exceptional service to clients and stakeholders through timely, professional responses via email and phone Accurately and efficiently allocate payments Conduct verification calls to complete due diligence on clients’ debtor accounts and support lending activities Monitor risk by identifying and addressing potential breaches of policy Support the lending process by assisting with risk assessments What you will bring with you A genuine passion for customer service excellence Previous experience in accounts receivable or credit control is preferred Strong administrative and organisational skills The ability to work collaboratively and contribute positively to a team environment Excellent verbal and written communication skills Strong time management and prioritisation skills What We Bring We support all types of flexible working to allow you to balance work, life, and passions. Wellness benefit centred around your physical, mental, financial, and social health including a $299 to spend on your health each year. Birthday leave, Leave incentive policy, Mental Health Relief Day. Up to 40 hours paid Pre‑Natal Leave & 12 weeks paid Parental Leave for both primary and secondary carers Collaborative and inclusive culture – everyone is friendly and happy to help. Support of ongoing professional development and professional certifications. Charity events with all donations doubled by the company + 2 days volunteer leave per annum. Our clients come from all walks of life and so do we. A key foundation at ScotPac is respect and care and this is true no matter your background. We believe diversity makes our thinking stronger and our company greater. If this aligns with your foundations, we would love to hear from you. If you require any adjustments to support you in the recruitment process, please contact us at View email address on click.appcast.io. We are committed to providing an accessible and supportive recruitment experience for all candidates. Please note as part of the recruitment process candidates may be required to complete an Anti‑Money Laundering Check, Bankruptcy & Personal Insolvency Check and Australian Criminal History Check. #J-18808-Ljbffr