Desktop Support Analyst
Insight Global
Location: Brookhaven, GA (5 days onsite) Duration: 12 Month (extension up to 3 years) Schedule: Mon-Fri (10AM-7PM) & On Call Every 3rd Weekend Must Haves 5+ years of service desk experience -Experience providing remote support for Windows and Mac users Experience with ServiceNow ticketing system Proven customer service skills and communication skills Nice to Have Experience working within a retail support environment Day to Day Insight Global is looking for a Tier 2 Support Technician to join a team in Atlanta, GA supporting one of the world's most notable luxury retail brands. This role will be required to sit onsite 5 days a week and the shift is Monday to Friday 10:00 AM to 7:00 PM EST. Additionally, you are required to be on call every third weekend. This person will be joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail locations across the United States. This role requires strong technical fundamentals, excellent communication skills, and a customer-first mindset. #J-18808-Ljbffr
Vacancy posted 3 days ago
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