Assistant Manager, Fleet Operations (59533)

Job Details Job Location: New York, NY 10034 Position Type: Full Time Salary Range: $103,400.00 - $131,500.00 Job Shift: 1st Shift Job Category: Technicians/Mechanics Schedule Tuesday-Saturday 7:00am-3:30pm What you will do Manages the daily activities and performance of Fleet Supervisors in hiring, training, scheduling, motivation, and evaluation of their team. Provides performance management guidance to Supervisors (coaching, career development, performance appraisals, and disciplinary actions). Work closely with Supervisors to foster a participatory and positive work environment in which employees are respected and appreciated by improving work relationships, building morale, increase employee commitment, engagement and productivity according to Club values. Administer scheduling to ensure optimal coverage and cost‑effective service delivery, approving overtime as necessary. Responsible for Staffing, including selecting technicians and supervisors, staff planning, the recommendation of seasonal changes and reporting relationships, and shift allocation. Build relationships between internal operations, fleet, and contract garages, as appropriate, to enhance the ability to deliver Five Diamond Service. Identify areas of opportunity for approved efficiency. Resolve road service delivery issues that rise beyond the supervisory level. Analyze trends and metrics, in partnership with Management and Supervisors, to develop solutions, programs, and policies. Ensure focus and objectives are met in all employee work committees. Monitor daily performance to required department standards. Support business, process, goal, and strategy transitions, and organizational changes with supervisors' and employees' acceptance. Ensure and monitor growth and participation in the Fleet Career Path program, taking into consideration all requirements of the program’s development. Identify training needs and evaluate the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasize Five Diamond Service and member satisfaction. Coordinate appropriate ongoing training classes efficiently without impacting member service and controlling costs. Respond to fleet accidents and incidents nightly, on call. Escalate as appropriate to ensure required documents are completed in compliance with all safety and Club protocol. Resolve member concerns promptly, responding to complex inquiries and issues while coordinating with Member Relations Department when necessary. Provide positive alternatives to members' concerns and identify when an exception to standard business practice may be warranted. Complete various reports, including daily cash reports, daily battery revenue, tow revenue, and running reports from the appropriate system with accuracy. Ensure daily deposit is completed and safeguard department revenue in accordance with Club cash handling policies and procedures. Maintain accurate records and analyze statistical data to assist in developing plans to increase productivity and reduce or maintain costs. Perform periodic internal audit for inventory, ensuring adequate warehouse and on‑truck supplies of needed equipment; inform management of reorder status. Ensure essential safety devices and personal protective equipment are provided and used on each job requiring them. Represent the department at business and community functions. Open/close the Fleet Operations Center as necessary, ensuring vehicles and buildings are safeguarded properly. Available to work nights, weekends, and holidays as business and weather conditions require. Qualifications Education: High School Diploma or general education degree (GED). Licenses and Certifications: Valid resident driver’s license and DOT card. Compensation & Benefits The pay range for this position is $103,400 - $131,500 per year. Base pay will vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered, and certain roles are eligible for additional monthly or quarterly incentives. Employees may participate in award‑winning medical, dental, vision, wellness, financial (6% 401(k) match), and a wide array of other employee and membership benefits. Equal Opportunity AAA Northeast is an equal‑opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. #J-18808-Ljbffr AAA Northeast