Customer Service Representative

Call Center Agent

Our client, the automotive industry leader, is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have a welcoming personality, excellent communication skills, passion for luxury brand of cars and a customer-focused approach, which will align successfully in the organization.

Job Title: Call Center Agents

Location: Fort Lauderdale, FL

Pay Range: $16.50

Shift: Varies, as early as 9:00 am up to 8:00pm.

What's the Job?

• Respond to incoming calls from customers and provide accurate information regarding brand's program.
• Maintain accurate customer records and notes in respective systems to support the program
• Develop customer relationships that contribute to business objectives and promote customer loyalty
• Research and resolve customer questions and issues to ensure customer satisfaction and retention
• Process tickets using a web-based system to escalate customer issues as needed
• Schedule appointments and provide concierge experience to customers

What's Needed?

• Minimum of High School Diploma
• 1-2 years of experience working in a call center environment
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office and web-based applications
• Knowledge about brand loyalty and concierge services
• Passion for cars and Enthusiastic, up-beat; welcoming personality

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Weekly pay
• Collaborate with a diverse and inclusive team
• Develop professional skills that can advance your career
• Be part of a reputable organization committed to excellence
• Performance bonus
• Temp to perm opportunity

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.