Administrative Support Associate

Overview The Division of Academic & Student Affairs ( DASA ) is where students discover connections and community. It is where students live, they gather, where they improve themselves, each other, and their university. DASA serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State seeks employees who achieve their highest potential at work and emphasizes our employee value proposition. The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. Position Information Position: Administrative Support Associate Location: NC State Counseling Center Work Schedule: 40 hours/week, M-F 8am-5pm, in-person only Department: Counseling Center Classification Title: Administrative Support Associate Responsibilities Student Intake & Triage: Greet students and visitors; discern service needs (routine vs. crisis); assign appropriate paperwork; and coordinate appointments or immediate triage assignments. Communication Management: Manage a high volume of incoming calls and face-to-face interactions. Screen inquiries and provide accurate information regarding Center policies, procedures, and standard services. Records & EMR Administration: Establish students’ files and accurately enter data into Electronic Medical Records (EMR) and scheduling systems. Clinical Support: Maintain a thorough understanding of Counseling Center operations to direct students to the most suitable clinical resources or community referrals. Operational Optimization: Resolve unprecedented issues and refine center processes through research-based decision-making and a commitment to service excellence. Mandatory Emergency Response: Serve as “Mandatory Personnel,” assisting the center during adverse weather, medical emergencies, utility failures, or threats of violence. Punctuality & Service Continuity: Ensure the center is ready for student access by adhering to the 8:00 AM start time. Reliable attendance is vital to maintaining seamless front-desk coverage and supporting the clinical team’s daily workflow. Required Skills & Qualifications High School Diploma (or equivalency) or demonstrated possession of required competencies. Office experience or an equivalent combination of training and experience. Preferred Years, Experience, Skills, Training, Education Operational Skills: Exceptional multitasking abilities in a busy team environment and a high degree of accuracy in message-taking and data entry. Interpersonal Excellence: Ability to remain professional, empathetic, and calm when interacting with students in varied emotional states or during crises. Skilled at de-escalating and resolving issues to meet customer needs. Technical Literacy: Strong computer skills; ability to learn specialized scheduling and EMR software. Experience in a medical or college counseling setting is highly preferred. Strategic Thinking: Ability to analyze unprecedented problems and apply policy-based solutions. Track record of identifying operational gaps and proposing creative, efficient improvements. Experience: 1-2 years of Medical Office experience or equivalent training. Equal Opportunity & Compliance NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Required Documents Resume Cover Letter Contact Information for References Supplemental Information Disclaimer: Perks and benefit eligibility are based on part-time or full-time employment status. Eligibility and employer-sponsored plans can be found within the links offered. #J-18808-Ljbffr