Account Receivable Specialist

About MCI MCI is one of the fastest-growing tech‑enabled business services companies in the USA, providing Customer Experience, Business Process Outsourcing, and cloud technology solutions across multiple industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. Job Summary We are seeking an experienced Account Receivable Specialist to join our high-performing team. The role involves recovering past‑due consumer accounts while maintaining respectful and trust-based customer relationships. The position starts with a paid two‑week professional training program, after which the specialist will work directly with customers to resolve outstanding balances and support their journey toward financial stability. Key Responsibilities Use a variety of contact technologies and recovery strategies to locate the correct parties. Understand each customer’s financial situation and recommend appropriate payment solutions. Negotiates payment terms with empathy, tact, and professionalism. Handle both outbound and inbound calls effectively. Follow all required scripts, policies, and procedures with precision. Respond confidently to common objections and guide customers toward resolution. Meet monthly performance goals and complete other assigned duties. Attend team meetings and training sessions; stay current with updates to systems, processes, and program knowledge. Adhere to all attendance and scheduling requirements. Qualifications Must be 18 years of age or older. High school diploma or equivalent. Excellent organizational, written, and oral communication skills. Ability to type swiftly and accurately (20+ words per minute). Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Basic understanding of Windows operating system. Highly reliable with the ability to maintain regular attendance and punctuality. Ability to evaluate, troubleshoot, and follow up on customer issues. Strong aptitude for conflict resolution, problem solving, and negotiation. Customer service oriented (empathetic, responsive, patient, conscientious). Ability to multi‑task, stay focused, and self‑manage. Strong team orientation and customer focus. Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent. Excellent interpersonal skills and the ability to build relationships with team and customers. Compensation & Benefits Competitive starting compensation based on experience. Paid Time Off (PTO), holidays, and flexible paid leave. Incentives & rewards through contests, bonuses, and prizes. Health benefits: comprehensive medical, dental, and vision coverage; MEC medical plans after 30 days. Retirement savings programs where available. Disability insurance and life insurance options. Supplemental insurance: accident and critical illness coverage. Career growth opportunities through internal promotion. Paid training to learn new skills. Casual dress code. Working Conditions The job operates in a professional office environment. The employee will be largely sedentary, using a computer and telephone headset for extended periods. The employee will be required to sit/stand, operate office equipment, occasionally move objects up to 40 pounds, and may need to reach, lift, or hold items as required. Location & Background Requirements Must be authorized to work in the country where the job is based. Must be willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results. Must be willing to submit to drug screening; offers contingent on results. Equal Employment Opportunity Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. MCI maintains a work environment free from discrimination and harassment and is an equal opportunity employer. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. #J-18808-Ljbffr