Operational Efficiency Partner

Role Description

This role will initially focus on supporting the Research Institute's enterprise eResearch Modernization (eRM) program, one of the organization's highest-priority strategic transformation initiatives. As organizational priorities evolve, the position will continue supporting change management activities across other strategic initiatives and operational priorities.

A Brief Overview

• Manages large-scale projects in support of strategic initiatives.
• Follows a structured, project management approach.
• Exhibits proficiency in planning, management, organization and communication.
• With support, negotiates critical and controversial issues with leaders and project teams for the successful management and on-time delivery of projects.
• Possesses an intermediate level skill set and knowledge in the science and methods of process improvement.

What you will do

• Program & Project Management:
  • Manages large scale and various projects of moderate to high complexity as well as the scope and timelines to ensure a successful outcome.
  • Communicates relevant project plans and alternatives, including issue and risk analyses and mitigation strategies to project stakeholders.
  • Develops and monitors project budget and work plans and prepares appropriate documentation in support of planned projects.
  • Works collaboratively with leaders to estimate project resources.
• Improvement:
  • Promotes organizational transformation by advising on the planning and execution of business process improvement efforts throughout the organization.
  • Applies the organizational appropriate framework for managing projects.
  • Exhibits an understanding of different types of organizational problems and can identify and apply appropriate tools.
  • Partners with business and clinical leaders to manage and understand improvement measures, performance dashboards and score cards and to use data analysis to drive fact-based decision making.
• Thought Partnership & Business Consulting:
  • Uses active listening to identify stakeholder issues and needs.
  • Offers expert recommendations and influences toward best-fit solutions.
  • Adds a level of objectivity, business vision, and systems thinking (connects-the-dots) to the consulting conversation.
• Change Management:
  • Assesses human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
  • Strategizes with team members to determine activities or interventions to create change in a human system.
  • Effectively engages employees in an open dialogue and other activities to address resistance and build commitment to change.
  • Develops communication strategies to support change.
• Facilitation:
  • Effectively builds and facilitates project teams with clearly defined roles and responsibilities.
  • Clearly defines meeting purpose and goals.
  • Is consistent with meeting preparation - invitations, agenda, etc.
  • Demonstrates strong facilitation skills.
  • Ensures participants are clear on decisions, responsibilities, and future meeting dates.
  • Uses technology effectively for remote participation.
• Building Organizational Capability:
  • Plans, coordinates, and provides formal and just in time training on project and program management.
• Miscellaneous:
  • Other duties as assigned.

Qualifications

• Bachelor's Degree Required
• Master's Degree Preferred

Experience Qualifications

• At least five (5) years professional leadership, quality, improvement or project management experience Required
• Previous experience with project management and business process improvement Preferred

Skills and Abilities

• Strong organizational, project management, and time management skills.
• Strong oral and written communication skills.
• Strong analytical skills and attention to detail.
• Ability to work independently and with a broad range of people to support programs and projects and take initiative when necessary.
• Ability to work under stress and meet deadlines.
• Change agent demeanor; must be a flexible thinker with an ability to quickly adapt to a changing environment.
• Knowledge of organizational dynamics, change theory, reliability and safety science, improvement methods and tools.
• Proficiency using Microsoft Word, Excel, PowerPoint and Visio.

Licenses and Certifications

• Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality - Preferred
• Certified Manager of Quality (CQM) - American Society for Quality (ASQ) - Preferred
• Project Management Certification (PMP) - Project Management Institute (PMI) - Preferred

Salary Range

$101,300.00 - $129,100.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.