Administration Assistant

Job Description

Job Description

Office Assistant (Bilingual English/Spanish)

KALCO Properties, Inc. is a family-owned property management company that has served Bay Area communities since 1970. From our office in San Rafael, we manage affordable housing communities, including HUD Section 8 and Housing Choice Voucher properties, and we take pride in treating residents, owners and staff with respect.

The role

We're hiring a bilingual (English/Spanish) Office Assistant to be the first point of contact for our clients, residents, visitors and property staff. Reporting to the Office Manager, you'll keep the front office running smoothly: answering phones, greeting visitors, taking work orders and handling day-to-day clerical work.

This role is a good fit for someone who is patient, courteous and friendly, enjoys helping people, and likes keeping things organized.

What you'll do

• Answer incoming calls in English and Spanish, find out what each caller needs, and route calls to the right person
• Retrieve voicemail messages and pass them to the right staff
• Greet clients, residents and visitors, find out why they're here, and let staff know they've arrived; monitor visitor access
• Give callers and visitors basic information such as addresses and directions
• Take in work orders and send them to the Office Manager
• Receive, sort and route mail, publications and newsletters
• Keep the appointment calendar up to date
• Send, receive and route faxes; prepare cover sheets, memos, letters, reports and other documents
• Track office supplies and let management know when items need to be reordered
• Handle filing, copying, collating and other clerical tasks
• Help with special projects and other duties as assigned

What you bring

Required

• Fluent in English and Spanish, both spoken and written. You'll regularly talk with and write to residents and clients in both languages
• Friendly, professional phone and in-person customer service skills
• Patience and courtesy with residents, visitors, property staff and coworkers
• Strong organization skills and the ability to juggle several tasks and follow through on them
• Basic computer skills, including email, word processing and standard office equipment (phones, copiers, fax)
• Ability to follow directions and work well under supervision

Nice to have

• Front desk, receptionist or administrative experience
• Experience in property management or affordable housing but not required
• Familiarity with property management software such as AppFolio but not required
  

Reports to

Office Manager

Schedule

Full-time

Mon- Fri 8:30am- 5pm

Pay

$24 - $27 DOE

Benefits

Full medical insurance, vacation and sick pay

To apply, email your resume and a short note about your experience with "Office Assistant" in the subject line. Please tell us about your experience working in both English and Spanish.

KALCO Properties, Inc. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other status protected by law. We will consider qualified applicants with arrest and conviction records in line with the California Fair Chance Act.