Organizational Change Management (OCM) Consultant

Role description

Organizational Change Management (OCM) Consultant

Consultant II

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

The OCM Consultant is responsible for driving adoption, readiness, and sustained usage of new business processes and technology solutions (e.g., CRM, ERP, digital platforms). The role focuses on people side change, ensuring stakeholders are prepared, engaged, and supported throughout the transformation lifecycle.

The opportunity:
• Change Strategy & Planning
• Define and execute the OCM strategy, scope, and roadmap aligned with program objectives
• Conduct organizational readiness and change impact assessments
• Identify impacted stakeholders, roles, and change risks
• Establish OCM governance, sponsorship, and change champion models
• Stakeholder & Leadership Engagement
• Perform stakeholder analysis and engagement planning
• Partner with leadership to build active sponsorship and alignment
• Support leaders and managers with change enablement toolkits
• Identify and manage resistance and change fatigue
• Communications & Engagement
• Develop and execute communication strategies and plans
• Create targeted communication content (leadership messages, newsletters, FAQs, campaigns)
• Plan and support townhalls, roadshows, demos, and awareness events
• Track feedback and engagement effectiveness
• Training & Enablement
• Define training needs based on role and impact analysis
• Design and coordinate end user training programs (Train the Trainer, role based training)
• Support development of training materials, job aids, and user guides
• Align training and demos with release / sprint schedules
• Change Adoption & Reinforcement
• Support go live readiness, hyper care, and post go live adoption
• Coordinate with change champions during deployment
• Measure adoption, usage, and effectiveness using OCM dashboards
• Capture lessons learned and support continuous improvement

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need :
• 6-10 years of experience in Organizational Change Management, preferably within enterprise IT / digital transformation programs
• Strong experience in OCM methodologies (Prosci / ADKAR or equivalent)
• Stakeholder management across business, IT, and leadership teams
• Communication planning and content creation
• Training strategy and enablement planning
• Experience supporting large transformation programs (CRM, ERP, digital)
• Ability to work in onshore-offshore delivery models
• Good to have:
• Experience in CRM / ERP implementations (Dynamics 365, Salesforce, SAP, etc.)
• Exposure to Agile / SAFe delivery environments
• Experience in BFSI, Manufacturing, Telecom, or Enterprise clients
• Prosci or equivalent OCM certification

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote-US

Compensation Range : $102,000-$153,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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