Bilingual Customer Service Representative
$20 per hourKelly
Bilingual Customer Service Representative
At Kelly, we're passionate about helping you find a job that works for you. How about this one? We're seeking a Bilingual Customer Service Representative (Registry Engagement Representative) to work at a leading organization in Pasadena, CA. With us, it's all about finding the job that's just right. Salary: $20.00 per hour MondayFriday, 8am5pm.
What's a typical day as a Bilingual Customer Service Representative? You'll be:
- Answering inbound calls from IHSS recipients who require urgent back-up homecare support
- Assisting seniors and individuals with disabilities in locating replacement homecare workers
- Providing guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal
- Connecting callers with appropriate community resources based on their unique needs
- Accurately documenting calls, actions taken, and follow-ups in internal systems
- Communicating clearly and compassionately with individuals experiencing high-stress or urgent situations
This job might be an outstanding fit if you:
- Are bilingual in Spanish and English (required)
- Have prior call center or high-volume phone experience (preferred)
- Bring experience with IHSS, homecare, or social services (a strong plus)
- Possess strong communication, problem-solving, and organizational skills
- Have the ability to remain calm, professional, and empathetic in urgent or emergency situations
- Are reliable and able to commit to a minimum 6-month assignment
- Hold a high school diploma or equivalent
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Bilingual Customer Service Representative today!
KellyVacancy posted 4 hours ago
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