Patient Service Representative

Job Description

Job Description

Description Company Description

UBMD Internal Medicine (UBMDIM) is the academic medical practice affiliated with the Jacobs School of Medicine and Biomedical Sciences at UB. With 135 Primary and Specialty Care physicians and 187 staff members across 16 hospital and outpatient clinic locations, UBMDIM is the largest practice group within the UBMD Physicians’ Group. The organization emphasizes its mission to deliver quality patient care, train the next generation of healthcare professionals, and conduct groundbreaking medical research. UBMDIM plays a vital role in advancing healthcare within the Buffalo community.

Role Description

The Patient Service Representative is a full-time, on-site role located in Williamsville NY. The primary responsibilities of this position include scheduling patient appointments, providing excellent patient support via phone and in-person interactions, verifying insurance details, and using medical terminology to facilitate effective communication. The role also involves maintaining an organized and welcoming medical office environment.

Qualifications

1. Proficiency in appointment scheduling and phone etiquette for effective communication with patients

2. Experience in insurance verification processes

3. Understanding of medical terminology and familiarity with a medical office environment

4. Strong interpersonal skills, with an ability to interact compassionately and professionally with patients and healthcare providers

5. Organizational skills and attention to detail, ensuring accuracy in patient records and schedules

6. Knowledge of basic computer systems and healthcare software is a plus

Minimum 2-3 years’ customer service experience, preferably in a call center and/or health care setting

Benefits:

1. 401(k)

2. Dental insurance

3. Flexible spending account

4. Health insurance

5. Health savings account

6. Life insurance

7. Paid time off

• Please note that any offer of employment is contingent upon successful background check and drug screen.