Property Manager (5TMSP)

Job Description

Job Description

Location: Assigned CHA Community

Reports To: Senior Property Manager

Salary: $60,000 -- $70,000

 

Who We Are

5T Management Service Provider is a values-driven property management company dedicated to delivering exceptional housing and services at Chicago Housing Authority communities across Chicago. We operate with an owner-operator mindset: every community we manage is treated with the same care, discipline, and pride we would bring to a property we own ourselves. Our team members are the foundation of that standard.

 

About the Role

The Property Manager is responsible for the full scope of day-to-day operations at an assigned CHA community. This role owns site-level outcomes across regulatory compliance, financial performance, resident experience, and staff leadership. You will ensure adherence to CHA, HUD, LIHTC, and internal management agreement requirements while delivering safe, well-maintained housing and a high-quality living environment for residents.

The ideal candidate is a strong communicator, organized leader, and problem solver who thrives in a mission-driven, compliance-intensive environment and has a deep understanding of affordable housing management.

 

Key Responsibilities

• Lead all phases of property operations to achieve occupancy, compliance, and financial performance goals in alignment with CHA requirements and portfolio benchmarks.
• Oversee the full resident lifecycle from application through move-out, ensuring all actions are accurate, timely, and compliant with CHA, HUD, LIHTC, and Fair Housing standards.
• Manage property budgets, monitor expenses, and implement cost controls. Identify budget variances early and address them through documented corrective action.
• Ensure emergency work orders are completed within 24 hours and non-emergency work orders within 30 days. Maintain preventive maintenance schedules and property appearance standards.
• Lead rent collection efforts. Manage delinquencies through compliant lease enforcement and maintain collection rates at or above CHA standards.
• Prepare and review reports, audits, and compliance documentation for CHA, HUD, and internal review. Keep all files and records in audit-ready condition.
• Supervise and support the on-site team through regular feedback, coaching, and performance management. Build a culture of accountability, safety, and excellence.
• Address resident concerns, grievances, and lease enforcement matters promptly and in compliance with CHA policies. Foster a stable, engaged community.
• Lead property readiness for NSPIRE, REAC, and MOR inspections. Resolve findings promptly and sustain standards over time.
• Support resident engagement initiatives, community events, and partnerships with CHA Resident Services and external agencies.

 

Qualifications

• Minimum 4 to 5 years of property management experience with affordable or public housing required.
• One or more industry certifications required: COS, LIHTC, ARM, RIM, or CPMC.
• Current Illinois Leasing License required.
• Proficiency in Yardi Voyager and Microsoft Office Suite.
• Strong working knowledge of CHA policies, HUD regulations, and LIHTC compliance.
• Demonstrated financial management, organizational, and people leadership skills.
• Valid driver's license and ability to travel between sites as needed.
• Prior experience managing CHA or public housing communities strongly preferred.
• Advanced knowledge of inspection protocols (NSPIRE, REAC, MOR) preferred.

 

Why Work With Us

At Five T Management Service Provider, our success starts with our people. We foster a collaborative, high-performance culture where every team member is empowered to contribute, learn, and grow. We take pride in managing each property like it's our own and making a meaningful impact in the communities we serve.

 

We offer:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off

 

If you take pride in your work, value strong relationships, and want to be part of a team that's making Chicago communities better every day, we want to meet you.

 

Apply today and help us build stronger communities, one resident at a time.