Onboarding Specialist

Job Description

A Little Bit About Us…

Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it’s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you’ll help us build a smarter, more transparent future for global commerce.

Life at Pion Where People Thrive

At Pion, we’re driven by big ideas and bold thinkers. Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs.

Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.

Check out our SHARP values to find out more about our culture.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

Need any adjustments to support you with your application? Just drop us an email at [email protected] .

About The Role.

We are looking for an Onboarding Specialist to join us for a 12 month Maternity Cover contract.

Responsibilities include

• Own onboarding for existing brand upsells and expansions across ~30 key accounts, including leading brands such as Gymshark, ASOS, adidas and Princess Polly.
• Partner closely with Account Managers to support expansion into new consumer groups and markets, ensuring smooth introduction and alignment with brand stakeholders.
• Manage the full onboarding journey from asset collection through to setup, integration and go-live across tools such as Salesforce, Asana and Google Suite.
• Coordinate and schedule launch and media campaigns, ensuring all stakeholders are aligned and launch timelines are delivered successfully.
• Monitor post-launch performance in the critical first 24 hours, tracking campaign effectiveness, resolving issues, managing support tickets and proactively unblocking delays.

Requirements

A little bit about you.

We’d really like to hear from you if you have:

• Experience in a B2B, client-facing role such as Customer Success, Customer Support or Client Services, with a strong understanding of managing relationships and delivering excellent client outcomes.
• Highly organised with the ability to thrive in a fast-paced environment, effectively managing multiple onboarding projects, deadlines and priorities simultaneously.
• Strong communication skills across email, phone and video calls, with the confidence to engage and update clients throughout the onboarding and launch process.
• Proven ability to manage end-to-end project delivery, ensuring onboarding, integration and launch processes are executed smoothly and to a high standard.
• Familiarity with Google Suite and experience working with ticketing systems to manage, track and resolve client issues efficiently.

Benefits

Life at Pion.

Let’s take a look at a few things that make Pion an amazing place to work:

• Competitive salary.
• 30 days annual leave, plus bank holidays.
• Accredited ‘Great Place To Work’ company in three categories.
• Commitment to personal development and career growth, coaching workshops and progression plans.
• ‍ Remote-first working environment.
• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
• ❤️ Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
• ️ Access to incredible partnership discounts for the biggest brands in the world.
• £200 work from home set up allowance to put towards your at-home working space.

Want to know more?

Check out our career site for everything you need to know about starting a career with Pion.

Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information we may process and the rights you can exercise over Pion’s use of your personal information.

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