Support Analyst

ETRM Support AnalystHOUSTON, United States, 77056 ENGIE North America Inc. Administrative Support / Secretary Fixed-Term Full - Time This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: One Year Compensation: Pay Rate: $85.00/hr. Location: Houston, TXWhat You Can Expect The ETRM Project Support Analyst will play a critical role in ensuring a smooth transition from Aligne to Orchestrade by providing day-to-day production and operational support. Working closely with the Senior Business Analyst, this role will support users, troubleshoot issues, coordinate project activities, and maintain key documentation to keep the implementation running effectively. This is a hands-on, cross-functional role supporting Middle Office, Back Office, and Accounting stakeholders in a dynamic, fast-paced environment.Provide daily production and operational support for the Orchestrade ETRM system Troubleshoot system, process, and data issues; escalate complex issues as needed Support user activities across Middle Office, Back Office, and Accounting Assist with User Acceptance Testing (UAT), including test execution and defect tracking Maintain and update: Reference data and configuration items Process and system documentation Coordinate project activities including: Meetings, workshops, and stakeholder follow-ups Task tracking and status updates Manage and maintain: Requirements logs Change logs Decision registers Prepare meeting agendas, capture notes, and track action items Support the Senior Business Analyst with: Business analysis and validation activities Development of training materials and user support documentationWhat You'll Bring Bachelor's degree in Business, Finance, Information Systems, or related field (or equivalent experience) Experience supporting ETRM systems (strongly preferred; power or renewables experience highly desirable) Strong analytical, troubleshooting, and problem-solving skills Experience with: UAT coordination and defect tracking Data analysis and system validation Ability to manage multiple priorities and coordinate across stakeholders Excellent written and verbal communication skills Strong organizational skills with attention to detail Experience working in Agile or project-based environments is a plusAdditional Details This role is eligible for our hybrid work policy Must be willing and able to comply with all ENGIE ethics and safety policiesWhy ENGIE? ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone. At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.