Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator

Position Overview

Seeking a compassionate and highly organized Patient Care Coordinator to support front office operations and enhance the patient experience. This role is vital in creating a welcoming, respectful, and efficient environment for individuals seeking care—many of whom are underserved or face barriers to treatment. The ideal candidate is detail-oriented, calm under pressure, and passionate about helping others while keeping a busy clinic running smoothly.

Key Responsibilities:

• Patient Experience
• Greet patients and visitors with warmth, dignity, and professionalism
• Support patients with empathy, ensuring they feel comfortable and heard
• Assist diverse and underserved populations with patience and respect
• Manage daily front desk operations and patient flow
• Answer phones, schedule and confirm appointments
• Maintain organized patient records, referrals, and documentation
• Ensure a clean, organized reception and office space
• Coordinate lab cases and support treatment workflows
• Collaborate with staff, volunteers, and external partners
• Ensure compliance with HIPAA and clinic policies
• Encourage completion of patient surveys for grant reporting
• Collect testimonials and assist with before/after documentation

Qualifications:

• Strong organizational and multitasking skills
• Excellent communication and phone etiquette
• Compassionate, patient-centered mindset
• Ability to thrive in a fast-paced environment
• Experience in dental setting preferred
• Familiarity with Dentrix and Microsoft Office a plus

Education & Experience

• High school diploma or equivalent required
• Minimum 1 year administrative or healthcare experience preferred

Schedule & Environmen t

• Full-time, Monday–Friday (8-hour shifts)
• Background check required

Benefits

• Paid Time Off
• Paid Holidays