Clerical Assistant (Farmingdale)

Clerical Assistant

Position Summary

The Clerical Assistant provides administrative and customer support to help ensure the department operates efficiently. The role involves maintaining records, preparing correspondence and reports, responding to inquiries, and assisting with sales and marketing activities as needed.

Key Responsibilities

Perform general clerical and administrative duties, including data entry, filing, scanning, and document preparation.

Answer and direct phone calls, respond to routine inquiries, and provide professional, customer-focused service.

Maintain accurate records and databases; retrieve and organize information as requested.

Prepare, format, and proofread correspondence, reports, presentations, and other documents.

Use Microsoft Word, Access, Excel, PowerPoint, and Outlook to support daily operations.

Assist with sales and marketing support tasks, such as preparing materials, tracking information, and coordinating communications.

Use relevant computer systems and software to research, enter, and retrieve information.

Coordinate with colleagues and other departments to support timely completion of administrative tasks.

Perform other related duties as assigned.

Qualifications

Associate degree preferred.

Two to four years of equivalent clerical or administrative experience preferred.

Proficiency with Microsoft Office applications, including Word, Access, Excel, PowerPoint, and Outlook.

Strong telephone communication skills and a customer-focused approach.

Excellent attention to detail and organizational skills.

Strong written and verbal communication skills, with effective interpersonal abilities.

Self-motivated and able to manage multiple tasks reliably.

Sales or marketing support experience desirable.

Familiarity with database query techniques, financial accounting systems such as UCIS, Geographic Information Systems (GIS), or tax map software is desirable.

Knowledge of the Monmouth, Morris, and Ocean County service territory is a plus.

Experience in the natural gas utility or HVAC industries preferred.