IT Program Manager

Job Title

Develops, analyzes, and manages plans, schedules, and resource forecasts for medium-scale programs. Ensures adherence to master plans and schedules, develops solutions to program problems, and manages the work of associates assigned to various projects.

Required Skills

• Engineering Experience/Support
• Product Management Concepts/Knowledge
• Operations (Logistics, Transportation, Supply Chain)
• Project Management - Critical Path and Building Project Plans/Budgeting & Financials
• Tight Timelines - Implementations and Deployments
• Waterfall/Agile Methodologies
• SKU Management Experience
• Distribution Center Operations Experience

Preferred Qualifications

• Evaluating B2B market opportunities, customer needs, and competitive landscape
• Assessing profitability, cost-to-serve, and execution risk
• Identifying capability gaps across people, process, and technology

Develop & Test

• Designing B2B products, programs, or services
• Defining SKU strategy and assortment decisions
• Applying working knowledge of VMI models
• Supporting specialty programs and strategic incentives
• Designing deployable operating models (processes, roles, controls)
• Running pilots and refining solutions based on results

Launch & Improve

• Deploying solutions into live operations
• Defining and tracking success metrics (growth, adoption, margin, service)
• Applying continuous improvement to improve results post-launch

Required Skills

• B2B product, program, or process development experience
• Working knowledge of SKU strategy, VMI, and specialty programs
• Demonstrated execution success with measurable outcomes
• Hands-on continuous improvement experience in operational environments

Major Tasks, Responsibilities, and Key Accountabilities

• Oversees the work of program teams by assembling team resources to ensure skills and strengths align with project demands.
• Assigns team activities to ensure project milestones are achieved and provides performance feedback to project managers.
• Manages, controls, and mitigates risks across interdependent projects by analyzing and identifying trigger events.
• Ensures alignment, buy-in, and support of program stakeholders by building and maintaining relationships with internal customers, third party vendors, and business leadership.
• Works closely with program sponsors and/or review boards to determine program goals and influence the prioritization of program deliverables.
• Adheres to enterprise program management practices by participating in formal and informal training sessions.
• Negotiates and prepares contracts by considering financial conditions, resources, and contractual requirements.
• Handles program financials, provides input and justification for costs and budget impacts, and assists in the request for information and vendor request for proposal processes.

Nature and Scope

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.