Office Support Specialist

Student Employment Office Customer Service Representative

Integral member of the customer service team in Financial Aid, Scholarships and Student Employment; serves as an employment liaison between the student employee and the hiring department; disseminates employment information and collaborates with Counseling and Career Development Services.

Primary customer service representative to the Student Employment Office.

First point of contact for both prospective and current student employees to assist with job search, hiring documents and meeting payroll deadlines.

Coordinates department referrals and determines student eligibility for Federal Work Study or Student Aide.

Responsible for scanning using specialized equipment to convert physical documents into digital images, ensuring clarity, accuracy, and proper organization for retrieval.

Disseminates information concerning student employment programs.

Informs departments of employment and wage increase processes for student employees; informs departments of process for extensions in hours per week that a student may work.

Maintains confidential student employee records and files.

Assist with the postings and editing of available on campus job positions (e.g. bulletin boards, handshake website).

Advises hiring agents when students participating in the Federal Work Study program are approaching their earnings limit.

Coordinates marketing of Student Employment outreach, maintains communications with Student Employee group in NEIUport and tracks participation rates each year.

Assists the team in establishing annual targets.

Assists with the orientation, trainings, events and supervision of student workers in the Student Employment Office.

Assists students with understanding direct costs (primarily tuition and fees) and how an employment experience is a source of addressing cost of.

Performs related duties as assigned.

Minimal Qualifications:

1. High school diploma or equivalent.

2. Any one or combination totaling eighteen (18) months from the categories below:

A. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:

30 semester hours equals one (1) year (12 months)

Associate's Degree (60 semester hours) equals eighteen months (18 months)

B. Work experience performing office/clerical activities, including the use of computer systems.

Hours: Monday - Friday, 8:30 A.M. - 4:30 P.M. (Hours may vary depending on departmental needs).

Location: NEIU Main Campus (5500 North St. Louis Avenue, Chicago, IL 60625)

Setting: Office Support Specialist is an on campus position, not eligible for Hybrid or Remote work.

This position requires a background check.

Salary Range

$24.64

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.

Northeastern Illinois University