Director of Sales, Resy

Job Description

Resy is part of the American Express Global Dining network. Our mission is to power the world's best restaurants-using technology to reimagine the future of hospitality. Together, Resy and Tock serve over 16,000 restaurants globally, enabling operators to run more efficiently and deliver unforgettable guest experiences.

Through our content-rich platform and seamless diner experience, we connect restaurants and guests in meaningful ways-and help hospitality businesses thrive within the broader American Express ecosystem.

Role Overview

The Director of Global Dining Sales will lead a team of field and inside Account Executives focused on acquiring top-tier restaurant partners for the Resy and Tock SaaS platforms across key global markets.

This is a strategic and hands-on leadership role, responsible for driving growth, refining go-to-market execution, and scaling sales performance in a rapidly evolving dining technology landscape. The ideal candidate is an accomplished sales leader with a passion for hospitality, a deep understanding of SaaS business models, and a proven ability to inspire teams to deliver exceptional results.

You will partner cross-functionally with leaders in Strategic Partnerships, Customer Success, Marketing, Product, Implementation, and Revenue Operations to ensure alignment across pipeline generation, brand positioning, and market expansion.

Responsibilities

• Lead, coach, hire and develop a high-performing team of inside and field sales managers and account executives to achieve and exceed growth targets.
• Drive a robust, data-informed go-to-market (GTM) strategy across priority and strategic global markets.
• Build predictable, high-quality pipeline management and forecasting using Salesforce and data analytics.
• Foster consistent execution of prospecting and acquisition activities, including outreach, events, and partnership engagement.
• Partner with Marketing and Strategic Partnerships to launch market-specific campaigns and drive lead generation across key hospitality segments.
• Equip the team with the skills and tools to deliver exceptional storytelling and product positioning tailored to different restaurant models (from Michelin-starred establishments to leading neighborhood destinations).
• Collaborate with Product and Implementation teams to provide field insights, influencing roadmap decisions and improving customer onboarding.
• Establish scalable sales processes, performance cadences, and reporting frameworks to enhance visibility and accountability.
• Oversee contract management and commercial governance, ensuring alignment with business strategy and compliance standards.
• Champion a culture of excellence, inclusion, and hospitality-driven innovation.

Qualifications

• 10+ years of sales leadership experience, including managing both inside and field teams in SaaS, technology, or digital commerce.
• Proven record of building and scaling teams that exceed quota and drive sustained revenue growth.
• Deep understanding of hospitality/restaurant sectors preferred.
• Strong business acumen with the ability to balance short-term performance with long-term strategic growth.
• Advanced experience using Salesforce and CRM analytics to forecast, track performance, and optimize pipeline health.
• Exceptional communication, storytelling, and leadership presence.
• Entrepreneurial, resilient, and adaptable to fast-paced, evolving market conditions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.