Business Office Director

Job Description

Job Description

$31.00 - $33.00 per hour | Great Benefits!

Era Living is seeking a Business Office Director to join our team at our Ida Culver House Broadview, a beautiful retirement community in North Seattle, WA. This key role holds 24-hour supervision of our front desk staff, is responsible for billing, accounts receivable, and accounts payable.  The Business Office Director will be part of a collaborative leadership team responsible for ensuring high-quality resident services and regulatory compliance while fostering a vibrant work environment. Available shifts will be scheduled Monday - Friday with rotating on-call weekends and occasional weekend work. 

Why Join Us?

If you are passionate about customer service, problem-solving, teamwork, and operational excellence—and want to make a meaningful impact in the lives of seniors—we invite you to apply. This role offers a unique opportunity for seasoned managers in the senior living industry or those looking to bring their business office expertise into a mission-driven environment.

About Ida Culver House Broadview

We serve over 300 seniors and their families through independent living, assisted living, and memory care services. Located near several bus lines, we also offer complimentary on-site parking for the Business Office Director.

Competitive Compensation/Benefits Package Includes:

• Medical/vision/prescription drug plan

• Dental plan

• Life and Accidental Death & Dismemberment insurance

• Long-Term Disability insurance

• Flexible Spending Accounts for health care and dependent care

• 401(k) retirement plan with generous company match (eligibility contingent on age requirement)

• Progressive vacation package starting at 15 days per year

• 8 paid holidays per year

• 1 hour paid sick time for every 40 hours worked

• Employee Assistance Program

• Leadership bonuses

• Longevity bonuses

• Employee discount programs

• Pre-tax election commuter benefits 

• Discounted ORCA commuter pass

Essential Duties & Responsibilities:

• Billing and Accounts Receivable: Post cash receipts batches for residents, ancillary billing charges and credits accurately and timely into the A/R system, prepare deposit and transport to bank, collect and maintain supporting documentation for all Independent Living and Assisted Living  Contracted and Fee for Service charges billed on resident statements, process all move-in/move-out activity transferring billing and generating any related correspondence, print monthly resident statements and coordinate distribution in accordance with established deadlines, respond effectively to all resident/family billing questions, and maintain current and closed resident files, A/P and A/R filing systems.

• Accounts Payable: Match purchase orders, packing slips and other documentation with associated invoices, ensure proper authorization levels for expenditures as defined in  The Purchasing Guide , match prices to purchase orders, and forward incomplete or non-matching paperwork to responsible employees for correction, track vendor contracts and assists with contract revisions, submit properly coded and approved invoices for processing.

• Leadership of Front Desk Staff: Hire, train, and directly manage a team of ~15 front desk staff. Support team in providing excellent customer service and responding to emergencies. Ensure 24x7 coverage of front desk, which may include periodically working shifts at the front desk.

  
  Knowledge, Skills, and Abilities:

• Strong customer service skills and ability to use good interpersonal skills when interacting with residents, family members, visitors, vendors, and co-workers

• Ability to remain calm under stress

• Ability to use excellent time management skills, including planning and prioritizing work

• Ability to work under minimal supervision

• Ability to manage and complete multiple tasks with attention to detail

• Ability to be creative and flexible in executing multi-faceted problem solving

• Ability to use word processing software, spreadsheet software, accounting software, e-mail and the Internet

• Knowledge of accounting terms, principles and processes

• Data entry and accuracy skills; operation of 10 key by touch

• Ability to perform manual calculations

• Ability to read, write and communicate in English

• Ability to pass DSHS background check, required

Education and Experience:

• Two year Associate Degree and/or three years or more years’ experience in office management; including bookkeeping, required

• Supervisory experience, preferred

• Experience with timekeeping systems and basic HR functions, preferred

About ERA Living:

If you are passionate about improving the quality of life for older adults and exemplify a values based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application!

Era Living was voted “2023/2024/2025 Winner: Best in the Pacific Northwest – Senior Community” by the Seattle Times.

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