Key Account Manager, Denver

iRhythm Technologies seeks a Key Account Manager for the Denver region to manage high-volume cardiac health accounts. The role involves cultivating customer relationships, driving account performance metrics, coordinating across internal teams, and serving as the primary escalation contact for assigned customers.

Responsibilities

• Partner with Sales organization to ensure customer success within large account segment
• Monitor and measure account performance including registration volume, inventory, satisfaction, and workflow efficiency
• Serve as primary internal contact for assigned customers; liaise across billing, clinical, legal, finance, and care teams
• Train customers on iRhythm service tools and resolve customer issues in timely manner
• Attend customer meetings and quarterly business reviews; develop action plans to improve account performance

Requirements

• Bachelor's degree or equivalent education, training, and experience
• At least 3 years in account management or customer success with large, complex accounts
• Proven experience as Account Manager in healthcare, medical device, or biotechnology
• Proficiency with Salesforce CRM, reporting tools, and Microsoft Office
• Strong communication, presentation, and stakeholder influence skills across organizational levels
• Ability to multitask, prioritize in fast-paced environment, and travel up to 20%
• Self-directed, proactive, collaborative, and responsive with analytical capabilities