CNC Field Service Technician - Citizen & Miyano CNC Machines

At a Glance:

Company: Marubeni Citizen-Cincom
Location: Agawam, MA (Windsor, CT area in the near future)
Job Type: Full-Time
Pay Range: $33–$46 per hour (based on experience)
Schedule: Full-time
Travel: Up to 90% travel to customer facilities throughout the Northeast, with additional domestic travel as needed
Experience Level: 3–6 years of CNC machine tool experience
Work Authorization: Valid driver's license and U.S. Passport required

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If You Like Fixing Machines More Than Making Parts, Keep Reading.

This role exists because Marubeni Citizen-Cincom supports manufacturers long after a machine is installed.

When a customer needs a machine installed, repaired, diagnosed, or brought back into production, you're the person they call.

You'll spend most of your time in the field working directly with customers, solving mechanical and electrical problems, performing installations, and helping keep production moving.

If you've always been the person everyone comes to when a machine goes down, this could be a great fit.

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What You'll Be Doing

In this role, you will:

• Install, maintain, troubleshoot, and repair Citizen-Cincom and Miyano CNC machines
• Travel to customer facilities to perform machine installations and service work
• Diagnose mechanical, electrical, and control-related issues
• Replace components including ball screws, motors, cartridge spindles, and other machine assemblies
• Read ladder diagrams and use machine diagnostics to identify problems
• Align tooling and bar feed systems
• Repair spindle bearings and perform machine alignments
• Complete first-part runoffs following installations or major repairs
• Provide technical support over the phone when customers need assistance
• Work independently while representing Marubeni Citizen-Cincom at customer facilities

No two days are the same. One week you may be installing a new machine. The next you could be troubleshooting a production issue that gets a customer's shop back up and running.

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Machines, Controls & Equipment

You'll work with equipment including:

Machines

• Citizen-Cincom Swiss CNC Lathes
• Miyano CNC Turning Centers

Machine Systems

• Ball screws
• Servo motors
• Cartridge spindles
• Bar feed systems
• Electrical and mechanical assemblies

Technical Skills

• CNC diagnostics
• Ladder logic
• Mechanical troubleshooting
• Electrical troubleshooting
• Machine installation
• Preventive maintenance

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What We're Looking ForRequired

• 3–6 years of CNC machine tool experience
• Strong mechanical and electrical troubleshooting ability
• Experience reading ladder diagrams and machine diagnostics
• Solid understanding of machining principles and machine geometry
• Excellent customer service and communication skills
• Ability to work independently
• Valid driver's license with a clean driving record
• Valid U.S. Passport or ability to obtain one
• Willingness to travel locally in Tri State area up to 90%

Preferred

• Swiss machining experience
• Experience servicing Citizen-Cincom equipment
• Experience servicing Miyano machines
• CNC service technician or OEM field service experience

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Why You'll Enjoy This Role

If sitting in the same shop every day isn't for you, this job offers something different.

You'll visit machine shops throughout the region, solve real problems, meet customers, and work on some of the most respected Swiss turning equipment in the industry.

You'll also have the independence that comes with working in the field while still having the support of an experienced technical team behind you.

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Pay, Benefits & Schedule

Pay: $33–$46 per hour, based on level and experience

• Service Engineer I: $33–$39 per hour
• Service Engineer II: $40–$46 per hour

Location

• Agawam, MA (Windsor, CT area planned in the near future)

Travel

• Up to 90% travel
• Primarily customer sites throughout the Northeast
• Additional domestic travel as needed

Additional Benefits

• Supplemental Insurance
• Paid Time Off (PTO)
• HSA & FSA
• Equal Opportunity Employer
• Pre-employment drug screen and background check required

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About Marubeni Citizen-Cincom

Marubeni Citizen-Cincom is the North American distributor of Citizen-Cincom Swiss-type sliding headstock lathes and Miyano fixed-headstock turning centers. The company supports manufacturers with machine sales, applications engineering, installation, service, training, technical support, and replacement parts.

Customers across aerospace, medical, defense, automotive, electronics, and other precision manufacturing industries rely on Marubeni Citizen-Cincom to keep their machines running and their production moving.

If you enjoy solving problems, working independently, and helping customers get the most from their equipment, you'll fit right in.

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Apply Today

Ready to put your CNC knowledge to work in the field?

Apply today through hireCNC and join one of the most respected names in Swiss machining technology.