Information Technology Specialist Ill

Job Description and Duties

Under the administrative direction of the Chief Information Officer (CIO) of Information Technology Services, the incumbent serves as the CalRecycle Lead Enterprise Architect and Administrator and will be considered the Cal Recycle expert for Enterprise services integration, adaptation, troubleshooting, and routine maintenance. Will serve as an expert technical specialist performing the most complex enterprise IT infrastructure projects. Will have a broad and deep knowledge of existing and emerging enterprise architecture and technologies and the ability to architect and lead complex enterprise infrastructure solutions implementations and projects. The incumbent performs a wide variety of tasks requiring complex technical problem solving including at times when guidance may not be readily available. The incumbent develops, optimizes, and applies architecture solutions for the benefit of the overall organization, and plays a major role in advising management on information technology strategy and policy within the organization. Also expected to be courteous and provide timely responses to internal/external customers, follow through on commitments, and solicit/consider internal/external customer input when completing work assignments.

The duties of this position fall primarily under the System Engineering, Information Technology Project Management, and Information Security Engineering domains.

Beginning July 1, 2026, CalRecycle staff will be office centered, requiring employees to report to the office at least four days per week. This position may be eligible for hybrid telework under Government Code 14200, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program needs. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the positions designated headquarter location, as reflected on the duty statement and at their own expense.

You will find additional information about the job in the .

Special Requirements

When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 25-299 & Position # 835-350-1415-003 in the “Job Title(s)” section of the Standard State Application or you will not be considered for the position.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience leading ServiceNow enterprise architecture, creating platform roadmaps, evaluating new features, and defining architectural standards. Ability to align platform design with organizational IT strategy and collaborate effectively with IT leadership and business stakeholders. Ability to contribute to IT strategic planning, cross-departmental initiatives, audits, and projects beyond ServiceNow as needed.
• Demonstrated ability to govern platform enhancements, prioritize work, and enforce development/configuration standards. Experience managing documentation, licensing, governance processes, vendor relationships, and leading OCM activities.
• Hands on experience administering ServiceNow, including access management, security roles, configurations, workflows, and performance monitoring. Ability to manage upgrades, releases, integrations, and troubleshoot platform issues. Experience delivering training and supporting users and IT teams.
• Strong knowledge of ServiceNow architecture, modules, integrations, and best practices. Demonstrated ability to resolve complex issues and design scalable, secure solutions.
• Proven ability to work with technical teams, business users, management, and vendors. Strong communication skills with the ability to explain technical concepts clearly. Experience providing mentorship and technical leadership.
• SOQ submitted in the required format, answering all questions.
• Certified System Administrator/Certified Application Developer/Implementation Specialist certification(s).

Benefits

In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at  CalHR Benefits Website - CalHR

Statement of Qualifications

Applicants must complete a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant's skills, knowledge, abilities, education, training, and experience qualify them for the position. Applications received without this information may not be considered for this position. SOQ should have a title of “Statement of Qualifications, Your Name,” be no more than 2 pages, and no smaller than 12-point font.

1. Describe a time you led the architectural direction for a ServiceNow platform or similar enterprise system. Explain how you balanced innovation, scalability, and long-term organizational needs.
2. Describe a time when you led or contributed to a major technology modernization effort. Explain how you aligned platform or architectural decisions with long term organizational strategy and what outcomes resulted from your involvement.
3. Provide an example of how you developed, implemented, or enforced architectural standards or governance rules. Describe the challenge, your approach, and how your actions improved consistency, security, or maintainability.
4. Provide an example of when you identified a technical, security, architectural, or operational risk in a complex system. Describe how you mitigated the risk and what steps you took to maintain business continuity.

Please note Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Applicants must submit a Statement of Qualifications (SOQ) for this recruitment. Please see "Statement of Qualifications" section below for instructions.