Information Technology Specialist II

Job Description and Duties

The Information Technology Specialist II (ITS II) will administer and support Microsoft 365 (M365), SharePoint, Active Directory (AD), Azure, Azure AD, AD Federation Services, Single Sign-On, Azure AD Sync, Teams, OneDrive, Outlook, Exchange, and security platforms. The ITS II will manage device registration, Intune, Conditional Access, endpoint protection, Windows Defender, remote desktop/virtual private network protocols, mobile device management, PowerShell scripting, PowerBI, Flow, PowerApps, Project Online, SharePoint Hybrid, and information security best practices. The ITS II will provide departmental support for local area network/wide area network environments, including hardware topologies, Microsoft operating systems, administrative tools, Dynamic Host Configuration Protocol, Domain Name System, and group policy management. The ITS II will design and implement system access controls, perform software upgrades, updates, and patches, and ensure interoperability and efficiency of information technology (IT) products. The ITS II will conduct disaster recovery analysis, planning, implementation, and administration for systems, including backup and recovery strategies; perform vulnerability and risk assessments; analyze business impact; and recommend IT solutions in collaboration with the Network Security Group and Enterprise Administrators Unit. The ITS II will monitor and assess security controls, document changes, conduct security impact analyses, and report system security statuses. The ITS II will manage IT projects, establish priorities, oversee multiple projects, and ensure successful integration and completion of information systems. The ITS II will provide advanced technical consultation, documentation, training, and instructional materials for M365 and SharePoint; and support end-user devices, including provisioning, tracking, security, troubleshooting, and advanced end-user training. 

You will find additional information about the job in the .

Working Conditions

Due to the complexities of the position, evenings, weekends, and extended hours may be required as needed. Some travel may be required.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing.  Each question must be numbered and addressed in the same order as the questions below.  The SOQ must be typed, no more than two pages in length, and 12-point Arial font.  

1. Describe your experience administering M365 services (such as Exchange Online, Teams, SharePoint, Intune, Conditional Access, and Azure Active Directory).

2. Provide an example of a complex technical problem you have diagnosed and resolved involving enterprise systems, identity management, device management, or network connectivity.

3. Describe your experience implementing or supporting information security controls, such as vulnerability assessments, access control, incident response, endpoint security, or audit/monitoring activities.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Experience with Intune, Conditional Access, endpoint protection, PowerBI, Flow, PowerApps, and Project Online. Strong analytical, troubleshooting, and communication skills.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Newer gated campus located close to Downtown Sacramento; offers free parking, electric vehicle charging stations, ATM machine, gym, on-site Bistro, and is close to a light rail station. Close to bike/walking paths along the American River.

Additional Application Submission Requirements

Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application.  Hard copy applications must also include the classification title, job control number (JC-524662) and/or position number 388-043-1414-005 on the application.

It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.  Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.  The job application packet checklist is not required to apply for this position.  Failure to follow these instructions may result in your application not being considered for this position.

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Criminal Record Supplemental Questionnaire
• Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Applications received without the SOQ will not be considered. Resumes in lieu of the SOQ will not be considered. Refer to the Special Requirement Section of this job posting for the SOQ questions.