Front Office / Medical Assistant

Job Description

Job Description

Benefits:

• 401(k)
• Paid time off

Occupational Health Medical Assistant / Front Office Coordinator (Bilingual English/Spanish) Occupational Medicine Workers' Compensation Urgent Care

Location: Ontario, California

Job Type: Full-Time

About UP Clinics

UP Clinics is a growing Occupational Medicine, Workers' Compensation, and Urgent Care practice dedicated to providing exceptional medical care to injured workers, employers, and urgent care patients. We are seeking a motivated, compassionate, and detail-oriented Front Office / Medical Assistant who thrives in a fast-paced environment and enjoys working as part of a collaborative healthcare team.

Qualifications

The ideal candidate will:

• Be fluent in both English and Spanish and able to accurately interpret for healthcare providers.

• Be passionate about Urgent Care, Occupational Medicine, and Workers' Compensation .

• Be highly organized, dependable, and able to multitask in a busy clinical environment.

• Have outstanding communication and customer service skills.

• Be an excellent team player with a positive, professional attitude.

• Demonstrate strong attention to detail and the ability to prioritize multiple tasks efficiently.

• Have experience with electronic medical records (EMR). Billing experience is a plus.

Clinical Responsibilities

• Assist physicians and medical providers with patient care.

• Obtain and accurately document patient history, including:
  • Chief Complaint (CC)

  • History of Present Illness (HPI)

  • Review of Systems (ROS)

  • Past Medical, Family, and Social History (PMH, FH, SH)

  • Vital signs and other clinical information

• Administer vaccines and other injections as directed.

• Perform phlebotomy, EKGs, audiometric testing, pulmonary function testing (spirometry), respirator fit testing, and other occupational health procedures.

• Prepare patients for examinations and procedures.

• Clean and restock examination rooms following each patient encounter.

Occupational Health Responsibilities

Experience or certification in the following is preferred:

• DOT and Non-DOT Drug Testing

• Breath Alcohol Testing (BAT)

• DOT Physicals (assisting providers)

• Occupational Health Services

• Workers' Compensation patient management

Front Office Responsibilities

This position also includes part-time front office responsibilities, including:

• Greeting and checking in patients

• Scheduling appointments
• Sending and receiving RFA (Request for authorization) and coordinating the services

• Answering multi-line phone calls

• Insurance verification

• Collecting co-payments and patient forms

• Maintaining accurate patient records

Employer & Insurance Communication

The successful candidate will:

• Communicate promptly and professionally with employers after occupational health services are completed.

• Send required reports and documentation to employers on the same day whenever possible.

• Communicate effectively with insurance companies, adjusters, billing departments, and other healthcare providers.

• Respond promptly to requests for medical records and supporting documentation.

Preferred Qualifications

• Medical Assistant Certification

• Bilingual (English/Spanish)

• Phlebotomy experience

• Workers' Compensation experience

• Occupational Medicine experience

• Urgent Care experience

• EMR experience

• Medical billing knowledge (preferred but not required)

Why Join UP Clinics?

• Competitive compensation

• Professional growth opportunities

• Positive and supportive work environment

• Opportunity to develop expertise in Occupational Medicine and Workers' Compensation

• Work directly with experienced physicians and healthcare professionals

• Stable, full-time position with opportunities for advancement

If you are energetic, compassionate, organized, and enjoy providing outstanding patient care while working in a fast-paced medical environment, we encourage you to apply.

Apply today by submitting your resume. Qualified candidates will be contacted for an interview.