Automotive Service Advisor / Writer (experience required)

Job Description

Job Description

Bob Mills Mitsubishi is looking for an experienced Automotive Service Advisor / Writer to join their busy service team.

About Us: Bob Mills Auto Group is a family-owned and operated automotive group proud to serve the South Carolina community. We believe our people are our greatest asset. We treat our employees like family, offering a high-energy environment where your hustle is met with genuine support and professional growth.

Job Type: Full Time

Pay: $48,000 - $60,000 per year

Why Choose Bob Mills Auto Group?

• Top-Tier Pay / Competitive Compensation

• Comprehensive Health, Dental & Vision Insurance

• 401(k) Plan with Generous Company Match

• Generous Paid Time-Off + Paid Holidays

• Life and Disability Insurance

• Employee Discounts

• Employee Referral Bonus

• Company Events & Community Giveaways

• Work-Life Balance - No Weekends

• Career Growth Opportunities

• Small Business / Family-Oriented Culture

Responsibilities

• Guest Hospitality: Greet every guest with genuine hospitality and respect the moment they pull into our drive.

• Detail Collection: Accurately gather all guest and vehicle details to ensure the team has the full story before work begins.

• Service Recommendations: Review vehicle history to recommend the exact maintenance, repairs, and safety services our customers need.

• Clear Communication: Translate complex "mechanic-speak" into clear, helpful explanations about warranties, costs, and repairs.

• Shop Workflow: Oversee service orders, set customer appointments, and delegate tasks to the tech team to keep the shop humming.

• Proactive Updates: Keep guests consistently informed about their vehicle's status so they never have to guess.

• Relationship Building: Create long-term relationships built on trust, turning first-time guests into lifelong customers.

• Documentation: Maintain flawless, accurate documentation on every service order to ensure a smooth experience for the guest and the shop.

Qualifications

• Experience: 2+ years of automotive service writing/advisor experience required.

• Age & License: 21+ years old with a valid driver’s license and a solid driving history.

• Systems: Proficient with computer systems and dealership management software (DMS).

• Skills: Exceptional communication, strong time management, and a process-driven mindset.

• Attributes: Team-oriented with high attention to detail.

• Physical Stamina: Ability to bend, lift, and stay active throughout the workday.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.