Service Advisor

Service Advisor

St. Lucie Battery and Tire is seeking a Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, helping them understand their vehicle service needs while coordinating with technicians to ensure timely and high quality repairs. This position is ideal for someone with strong customer service skills and automotive service experience.

Greet customers, listen to vehicle concerns, and provide clear service recommendations

Schedule service appointments and manage daily workflow

Communicate with technicians to monitor repair progress and updates

Explain repair needs, timelines, and costs to customers

Prepare estimates, process payments, and complete service transactions

Maintain accurate customer records and service documentation

Resolve customer concerns and ensure a high level of customer satisfaction

Educate customers on products, services, and promotions

Support sales goals by identifying service opportunities

Strong customer service and relationship building skills

Excellent verbal and written communication abilities

Strong organizational skills and attention to detail

Ability to manage multiple tasks in a fast paced environment

Strong problem solving and conflict resolution skills

Ability to prioritize workload and meet deadlines

Basic math skills for invoicing, percentages, and transactions

Comfortable using computers, service software, and point of sale systems

High school diploma or equivalent required

Two or more years of Service Advisor or automotive customer service experience preferred

Tire or commercial tire experience is a plus

Experience with automotive service software and systems preferred

Basic accounting and payment processing experience preferred

Must be authorized to work in the United States

Valid unrestricted driver's license required

Automotive service center environment

Exposure to noise, vehicle exhaust, grease, and shop conditions

Regular attendance and adherence to company dress code required

Ability to stand for extended periods

Frequent walking, bending, and occasional lifting up to 50 pounds

Regular use of computers, phones, and office equipment

Ability to communicate clearly in person and over the phone

Competitive pay

Medical, dental, and vision insurance

Life insurance

401k

Paid time off and vacation

Ongoing training and professional development

Career advancement opportunities

Supportive team environment

Family owned company with strong community values

Multiple locations throughout the Treasure Coast

We are committed to delivering excellent customer service and building long term relationships with our customers and employees. Join a team that values professionalism, teamwork, and career growth in the automotive industry.