Lead Front Desk Associate/Assistant Manager

About the Position We are seeking to hire an Assistant Manager or a Lead Front Desk Associate to fast track into an Assistant Manager position. The Assistant Manager is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales is highly valued!) Management experience (retail or restaurant) Detail oriented and highly organized Computer/ Technology proficiency A passion for dogs and dog health & wellness! Reliable transportation Who We Are Looking For We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Assistant Manager is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover! Also a motivated team member who wants to advance their career through our training path to become a Scenthound Manager or Area Manager! Tasks Foster an environment that prioritizes dog wellness and safety Provide leadership, guidance, and mentorship for other Scenter employees Drive employee development through leadership, training, and performance reviews Promptly and accurately communicate information from upper management to your team Identify when/ where help is needed and provide assistance to keep Scenter on schedule Create an environment conducive to teamwork, open communication, and Scenthound values Drive membership sales through health and wellness education Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales Develop membership leads; Follow up with potential members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer – responsible for daily cash handling Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable Perform other tasks and duties as assigned by the Area Manager or General Manager Skills and Abilities Effective communication with team members and dog parents Leadership, coaching, mentorship Confidence in selling services and products Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently Accountability; hold oneself and others to Scenthound standards Benefits Complimentary Scenthound Membership 401(k) Employee discounts Training & development Direct career growth path to Management positions (General Manager, Area Manager) Competitive hourly base pay Merit-based pay increasesDay shift - typical hours are 8am - 5pm #J-18808-Ljbffr