Senior Client Support Specialist

Senior Client Support Specialist

Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has proudly earned recognition from leading publications for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it.

All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.

Coastal Payroll is seeking a dedicated and enthusiastic Senior Client Support Specialist to join our dynamic Client Support team. As a Senior Client Support Specialist, you will play a crucial role in delivering exceptional customer service and ensuring seamless payroll processing for our valued clients. This position acts as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution.

What You'll Do

• Client Management: Oversee and manage a designated portfolio of Coastal largest and most complex clients, ensuring accurate and timely payroll processing in accordance with daily deadlines.
• Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities.
• Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
• Customer Service: Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction.
• Professional Development: Work directly under company management to deepen your payroll knowledge and become an expert in the field.

What You'll Bring

• Industry Experience: Proven knowledge and/or experience in payroll and human resources functions and complex payroll principles required.
• Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
• Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook).
• Regulatory Knowledge: Understanding of applicable federal, state, and local wage and hour laws, as well as payroll taxes at both the federal and state levels is required.
• Multitasking Ability: Ability to work in a fast-paced environment.
• Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy.
• Analytical Skills: Solid math and analytical skills to effectively support clients.
• Educational Background: A BS/BA degree or equivalent work experience.

What We Offer

• Hybrid Work Schedule: This position is based in San Diego, CA and offers a hybrid schedule, with 2 days onsite and 3 days remote.
• Medical, dental, and vision insurance
• Voluntary benefits: accident, critical illness, hospital indemnity
• Group term life and AD&D (employee, spouse, and child)
• FSA/Dependent Care FSA
• 401(k) plan, eligible after 90 days of employment
• Paid Family Leave (PFL) - up to 8 weeks of partial wage replacement
• 7 paid holidays per year (full-time employees only; part-time are not eligible)
• PTO/Sick Time
• Employee Referral Bonus Program
• Quarterly Team Events

Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.