Director of Sales & Coaching - Outbound

Overview National Mortgage Recruitment and Training Firm seeks B2B Outbound Call Center Sales Director. The EMAC Group (EMAC) is offering an exciting new opportunity for a qualified Outbound Sales Director to join our growing organization. We are a national executive search and recruitment training provider, servicing direct mortgage lenders, banks and independent mortgage bankers. Responsibilities The ideal candidate manages a high volume of warm leads by leveraging advanced phone qualification skills and customer service. In this role, the call center team invites targeted mortgage industry professionals to upcoming training events. Providing our recruiting team with qualified candidates to cultivate through the recruiting cycle to achieve our specific recruiting goals. Under the supervision of the Managing Director, the Director of Sales & Coaching is responsible for the effective workflow of up to 10 Business Development Agents (BDA). The Director of Sales & Coaching works with BDAs to ensure procedures and tasks are completed to EMAC's standards with a specific focus on increasing and optimizing lead sales and coaching opportunities, with an emphasis on efficiency while working with new clientele. The Director of Sales & Coaching is also responsible for performance tracking and monitoring, agent productivity reporting, coaching and training, and many other key aspects of the organization. This is an exciting opportunity in a fast-paced, high-volume work environment! Requirements Minimum of 3 - 5 years supervisory experience in a call center environment Knowledge of performance evaluation and customer service metrics Proficient in MS Office and call center equipment/software programs Proven track record of supervising in a fast-paced call center environment Proven familiarity and understanding of KPI’s and performance metrics Proficiency with Database management required Benefits EMAC offers the full scope of benefits: A competitive compensation and bonus package , Medical, Dental, Vision, and company matched 401K. This is a Full-Time position, Monday through Friday, no weekends ! Our hours of operation are from 9:00 a.m. to 6:00 p.m. Culture & Application We are a rapidly growing organization whose values resonate in our work environment: Respect, Integrity, Value, and Opportunity. If you are looking to join a meaningful company with rewarding benefits and excellent culture – please apply today! To be considered, please submit a resume and cover letter. #J-18808-Ljbffr The EMAC Group LLC