Senior Associate, SAP CRM - Utilities

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Senior Associate, SAP CRM, Utilities to join our Advisory Services practice.

Responsibilities:

• Support the execution of CRM projects and initiatives that align with client business goals to enhance customer experience and improve service delivery.

• Contribute to the implementation, configuration, and support of SAP CRM solutions, with a focus on SAP Service Cloud v2. Participate in end-to-end delivery activities across design, build, test, and deployment, as needed for the engagement.

• Support and lead SAP CRM project delivery activities (e.g., planning, status reporting, and RAID management) to help teams execute on time and with quality.

• Collaborate and learn from a high-performing team of SAP CRM professionals, and work alongside client stakeholders to deliver high-quality outcomes across the project lifecycle.

• Support gathering and documenting business requirements and translate them into functional specifications and user stories for configuration and development. Analyze current-state CRM processes, identify improvement opportunities, and support the design of optimized future-state workflows.

• Coach and review work products of Analysts/Associates.

• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Qualifications:

• Three (3) to five (5) years of recent experience in the SAP C4C/ Service Cloud V1/V2.

• Bachelor's degree from an accredited college or university in information technology, business administration, or a related field, or alternatively significant experience in SAP.

• Experience with SAP for Utilities (IS-U) and hands-on experience with SAP Service Cloud v2 preferred; SAP certification in CRM or related modules with experience in S/4HANA is a plus.

• Solid understanding, or appetite to learn, of the utilities industry and its specific business processes.

• Strong communication and interpersonal skills with the ability to work on large-scale projects and collaborate within cross-functional teams.

• Familiarity or experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement.

• Travel as needed

• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.