Executive Receptionist

Executive Receptionist Nanuet, NY

For more than 50 years, Legal Services of the Hudson Valley (LSHV) has been providing free, high-quality legal counsel in civil matters when basic human needs are at stake including: eviction and foreclosure prevention, domestic violence, disability, elder law, healthcare, consumer fraud and more. Our services support almost 600,000 poor and low-income families and individuals who cannot afford an attorney in our seven-county service area. With the gap separating those who can and cannot afford legal representation widening each day, we work to ensure that everyone has equal access to justice, regardless of their ability to pay. As the only provider of comprehensive civil legal services in the lower and mid-Hudson Valley (Westchester, Putnam, Dutchess, Rockland, Orange, Ulster and Sullivan), LSHV is proud to have handled over 12,000 cases impacting nearly 30,000 household members including 10,000 children last year. LSHV is made up of ten offices, and a dedicated and highly skilled staff of attorneys, paralegals and administrative professionals.

Legal Services of the Hudson Valley is dedicated to building a highly skilled workforce that reflects the communities we serve and where everyone feels supported to bring their authentic selves to work. We are committed to promoting equity for all, and we continuously review and strengthen our processes and practices to support our staff, clients and the communities we serve. Respect is a cornerstone of relationships among our staff.

Position Description

Legal Services of the Hudson Valley (LSHV) has an immediate opening in our Nanuet, NY office for a full-time Executive Receptionist. The Executive Receptionist serves as the primary point of contact for clients, community partners, and stakeholders. This position provides high-level reception and administrative support while fostering a welcoming, respectful, and trauma-informed environment for individuals seeking legal services. The role requires strong organizational skills, professionalism, and a commitment to supporting low-income and underserved communities.

Responsibilities

• Receive and direct callers and visitors to the appropriate staff, both in person and via telephone
• Provide general, non-legal information and referrals to callers and walk-in clients
• Conduct initial client intake, ensuring complete and accurate documentation
• Maintain awareness of staff attendance and whereabouts to ensure appropriate call and visitor routing
• Provide administrative support to executive staff and the AIC (Attorney in Charge or Administrative Lead), as needed
• Assist with office-wide administrative tasks, record keeping, and organization
• Prepare case assignment letters, closing letters, and related correspondence
• Perform data entry, light typing, and document preparation
• Create and maintain client and administrative file folders (electronic and physical)
• Process incoming and outgoing mail and deliveries
• Prepare and manage office supply orders and inventory
• Perform photocopying, scanning, and faxing tasks
• Maintain an organized, clean, and professional reception area and shared office spaces
• Provide referrals to community resources and partner organizations as appropriate
• Perform translation and interpretation services, if bilingual, to support client communication and access
• Ensure all client-facing processes are respectful, accessible, and aligned with organizational mission

Qualifications

• Associate degree;
• 25 years of receptionist, administrative, or customer service experience
• Excellent interpersonal skills;
• Strong written and verbal communication skills;
• Ability to work effectively with a diverse group of stakeholders;
• Excellent time management, organizational, and problem-solving skills;
• Proficiency in Microsoft Office programs

Legal Services of the Hudson Valley is a proud equal opportunity employer. People of all races, color, religion, gender, sexual orientation, gender identity, national origin, age, disability and veteran status, are strongly encouraged to apply.