Front Office Coordinator

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. Responsibilities Coordinate with Center leadership to maximize daily patient census. Actively participate in staff meetings to support key functions within the Center. Greet patients and other visitors, answer and route calls to appropriate staff. Maintain all patient communication needs including scheduling, rescheduling, and appointment reminders. Work and schedule for provider, according to the care continuum model. Obtain and verify patient insurance information, including pre-certifications and pre-authorizations for services, and enter data in appropriate databases. Collect and enter patient charges in databases. Verify and reconcile charges as directed, prepare monthly patient survey data and appropriate documentation, then transmit to providers. Assemble new patient charts, maintain and file existing patient charts, and spot check charts for data completeness and signatures. Coordinate/schedule ancillary testing with other hospital departments. Arrange for patient transportation as needed. Maintain office equipment and supplies as needed, and medical supplies as directed. Perform other duties as required. Required Education, Experience, and Credentials High School Diploma or General Education Development (GED); Associate’s degree preferred. Minimum of Two (2) or more years office administration experience, preferably in a medical setting. Prior medical coding experience preferred. Preferred Knowledge, Skills, and Abilities Proficient in Microsoft Office (Word, Excel, Outlook). Good customer, interpersonal and communication skills, both orally and in writing. Organizational and time-management skills. Ability to type 60 words per minute (wpm). Basic math skills. Attention to detail. Ability to maintain confidentiality. Ability to work in a fast-paced environment and on multiple projects at the same time. Ability to work with others and in a team environment. Physical Demands Being in a stationary position for extended periods of time (4 hours or more). Viewing computer screen for extended periods of time (4 hours or more). Keying frequently on a computer for 4 hours or more. Reading. Communicating. Detecting sounds by ear. Close, distance and peripheral vision. Lifting/moving items up to 75 pounds with equipment assistance. Repetitive motions. Bending/stooping. Writing. Work Environment Patient care environment. Compensation The hourly rate for this position generally ranges between $16.88-$20.75 per hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law. #J-18808-Ljbffr