Financial Aid Specialist

SUMMARY


Southern University at Shreveport, Louisiana (SUSLA) is accepting applications for the Financial Aid Specialist position SUSLA is a comprehensive community college serving Shreveport, Bossier City, and surrounding areas in Northwest Louisiana. It is one of five campuses constituting the Historically Black Southern University System. The University serves approximately 3,000 undergraduate students and offers 32 undergraduate degrees and certificate programs in a variety of fields including Allied Health, Nursing, Aerospace Technology, Business Studies, Behavioral Science/Education and Science & Technology.


Position Summary


Provide support to the Division of Enrollment Management Services at Southern University at Shreveport by processing financial aid applications for qualified candidates to enroll in academic programs that align with their personal and professional goals. Responsible for responding to questions, provide accurate information in a timely manner and maintain contact with all prospective applicants. The candidate must demonstrate integrity, ethical behavior, and a high level of confidentiality. The position requires the ability to focus on a variety of tasks and the candidate must be organized and be able to set priorities, manage multiple projects, and meet deadlines.


PRIMARY RESPONSBILITIES:

• Process Financial Aid packages.
• Proactively contact and respond to prospective students via telephone, email and SMS.
• Assess and qualify prospects to determine if SUSLA's programs meet the academic and professional goals of prospective applicants.
• Ability to establish rapport and build relationships via phone in a high-volume call environment.
• Track record of achieving measurable results in a fast-paced, deadline-driven department.
• Knowledge in social media posting.
• Remain compliant with standards and policies of the University while operating in a student-centric environment.
• Collaborate with other departments to ensure positive application progression, student satisfaction and success.
• Perform other office duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree
• Computer and data entry skills required.
• Excellent customer service and interpersonal skills.
• Ability to work individually and in a team environment.
• Must be dependable.
• Ability to work with diverse groups.
• Organizational and time management skills desired.
• Proficiency in Microsoft Office, Internet, Banner software or the ability to learn.

PREFERRED QUALIFICATIONS:

• Master's degree or above preferred.
• Knowledge of SUSLA Programs and Services preferred.
• Proficient knowledge of and ability to navigate social media apps (FB, Twitter, Snapchat).

COMPENSATION: $38,000 - $43,888


TYPE: Full-time


APPLICATION DEADLINE : Review of applications begins August 10, 2026 and continues until position is filled.

• The application can be filled out online at
• *Note: If you are an internal candidate, please fill out the

Please attach cover letter, resume, transcript(s), and three references to application.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.


Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.


Criminal background check and reference verification is required.


Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.


Title IX is a federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity. Title IX prohibits use of federal money to support sex discrimination in education programs and provides individuals protection against such practices.


In compliance with federal law and USDOE federal guidance, including provisions of Title VII of the Civil Rights Act of 1964 (Title VII), Title IX of the Education Amendments of 1972 (Title IX), Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, the Age Discrimination in Employment Act of 1967 (ADEA), Executive Order 11246, Executive Order 13988, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as mended by the Jobs for Veterans Act, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, an institution of the Southern University System shall not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, gender expression, religion, color, nation or ethnic origin, age, disability, military service, covered veteran's status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment.


As part of their commitment to maintaining a community free of discrimination, and in compliance with Title IX's mandate, institutions of the Southern University System shall address allegations of power-based violence and sexual misconduct, including sexual harassment and sexual assault, in a timely and effective manner. Further, institutions of the Southern University System will provide resources as needed for affected persons (Reporters, Complainants, Respondents, and third parties within the institution's community) and will not tolerate retaliation against any person who reports or participates in the investigation of alleged power-based violence or sex/gender discrimination.


In accordance with the requirement of Title II of the Americans with Disabilities Act of 1990 and its Amending Act of 2008 (collectively "ADA"), the Southern University System (System) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The System does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. The System will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the System's programs, services, and activities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. The System will make reasonable modifications to policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the System, should contact the ADA Coordinator. The ADA does not require the System to take any action that would fundamentally alter the natures of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the System is not accessible to persons with disabilities should be directed to the ADA Coordinator.

-EOE-