Business Operations Manager

Role Description

The Business Operations Manager will be a strategic partner embedded within the Technical Support organization at Samsara, driving operational excellence and enabling data-informed decision-making at scale. This role sits at the intersection of strategy and execution—supporting senior leadership with the insights, communications, and operational frameworks needed to run and grow the business effectively.

The ideal candidate is a sharp, highly independent thinker who can take ambiguous challenges and return with structured analysis, compelling narratives, and clear recommendations. They bring strong executive communication skills, big-picture thinking, and the ability to influence cross-functional stakeholders — all while leveraging modern AI tools to work faster and smarter.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this position.

Qualifications

• 8+ years of experience in business operations, management consulting, strategy, or a related field.
• Bachelor’s degree from a 4-year accredited university.
• Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
• Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making.
• Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.
• Experience working cross-functionally and influencing stakeholders without direct authority.
• High degree of independence and intellectual curiosity — able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations.

Requirements

• Experience working in or with customer support, technical support, or a complex SaaS environment.
• Background in management consulting, investment banking, or a high-growth technology company.
• Familiarity with data tools (e.g., Tableau, Looker, SQL) for self-serve analytics.
• Experience streamlining and scaling products, processes, and workflows with AI.
• Track record of building operational programs or processes from the ground up.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.