Customer Service Rep

High-Volume Call Center Experience: 1–2+ years of experience handling heavy daily phone volume (100+ calls/day preferred). Industry Knowledge (Plus): Prior experience in merchant processing, bankcards, point-of-sale systems, or financial services is strongly preferred. Upsell Mindset: Comfort transitioning customer service conversations into revenue-generating sales opportunities. Tech-Savvy: Fast learner with CRM platforms, payment gateways, and multi-line phone systems. Communication & Stamina: Ability to maintain a clear, professional tone during back-to-back calls throughout an entire shift. salary: $55,000 - $60,000 per year shift: First work hours: 9 AM - 6 PM education: High School Responsibilities Manage Call Volume: Handle 150+ inbound and outbound calls daily, resolving merchant questions efficiently while keeping average handle times low. Technical & Account Support: Assist business owners with POS equipment troubleshooting, payment gateway setups, monthly statement reviews, and fee inquiries. Generate Commission Income: Identify account upgrade opportunities—such as adding gift card programs, next-day funding, updated hardware, or new processing solutions—to earn uncapped commissions. Merchant Retention: Mitigate account cancellations by resolving high-friction issues, explaining complex billing structures clearly, and offering competitive account adjustments. Data Logging: Accurately document every customer interaction and update record statuses within the CRM in real time. Skills Customer support Basic Computer Skills Telephone Etiquette Active Listening Follow-up Customer Relations Customer Service Qualifications Years of experience: 2 years Experience level: Entry Level Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Experience Entry Level 2 years Education High School #J-18808-Ljbffr Randstad USA