Customer Service Rep

Customer Service Representative

Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications. With design, sales, and manufacturing locations in over 30 countries, Mini-Circuits' products are used in a range of wired and wireless communications applications. Our products are also used in detection, measurement, and imaging applications, including military communication, guidance, and electronic countermeasure systems, commercial, scientific, military land, sea, and aircraft; automotive systems, medical systems, and industrial test equipment.

Mini-Circuits sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, and sales representatives, as well as through our extensive website.

Position Summary:

The Customer Service Representative (CSR) is a learning?oriented, support?focused role within the Inside Sales organization. The position is responsible for performing essential administrative sales and customer support tasks while developing foundational knowledge of products, systems, and sales processes.

This role supports the Inside Sales Teams through transactional execution and guided exposure to account?related activities. The role is designed to build readiness for future roles; advancement is encouraged and is based on demonstrated readiness, performance, and business needs.

Salary Range: $21.15 - $25.50 per hour

Job Function:

• Process and execute customer orders and quotations in accordance with departmental procedures
• Handle incoming internal and external customer calls and inquiries
• Provide general customer service and sales support
• Maintain customer account data and sales databases with current and accurate customer requirements
• Liaise between customers and internal departments to support accurate and timely fulfillment
• Identify customer issues or constraints and escalate appropriately for resolution
• Assist with preparation of pricing review materials for management consideration
• Support documentation and follow?up related to customer contracts and agreements
• Assist with new customer account setup and administrative maintenance
• Follow up on samples, quotes, and web inquiries as directed to support opportunity development
• Provide limited, task?based operational support to Inside Sales teams as needed
• Participate in training, coaching, and development activities to build foundational understanding of systems, processes, and general product awareness

The duties, responsibilities and expectations described above are not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position.

Qualifications:

• High school diploma, GED, or international equivalent
• Associate degree OR 2+ years' sales-related experience
• Proficient in MS Office (Word, Excel, Outlook)
• Experience with ERP/CRM related software preferred
• Strong verbal and written communication skills
• Customer?focused with strong attention to detail
• Organized and able to manage multiple priorities
• Ability to work in a deadline?driven environment
• Strong team player with a positive attitude and willingness to learn
• Must be a US Citizen or US Permanent Resident (green card holder) due to ITAR compliance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cultural Focus

• Displays enthusiasm and Passion for their work
• Works to the standard of Uncompromising Quality by meeting or exceeding stated objectives and embracing continuous improvement
• Exercises sound Business Judgement, ensuring that efforts are on track with the Company's goals
• Operates with the mindset of Customer Obsession by meeting or exceeding expectations to both internal and external customers
• Takes Accountability by taking ownership and accepting responsibility for their conduct and contributions
• Demonstrates a strong sense of urgency and accomplishes tasks with Speed and attention to detail
• Cooperates, collaborates and contributes to shared goals with a strong sense of Teamwork
• Conducts themselves with Honesty & Integrity and treats all members with Trust & Respect

Additional Requirements/Skills

• Comply, understand, and support corporate safety initiatives to ensure a safe work environment
• Ability and willingness to abide by Company's Code of Conduct
• Valid driver's license and ability to drive for extended periods of time
• Occasional travel, some overnight, as required

Disclaimer: The listed qualifications and requirements for each position are intended as guidelines. Mini-Circuits reserves the right to hire outside of these guidelines at Management's discretion.

Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, gender identity, gender dysphoria, pregnancy-related condition, and domestic violence victim status or protected class characteristic, or any other protected characteristic as established by federal or state law.