Account Manager

Account Manager

Salary Range $55,000.00 - $70,000.00 Salary Level Entry Position Type Full Time Education Level High School Category Sales

Position Summary

The Account Manager builds and manages long-term relationships with Radiant network stations and clients, with a focus on service, execution, and value creation. This role partners closely with operations to ensure product and service expectations are consistently met and drives continuous improvement while articulating customer value across multiple offices and geographies.

This role operates with a high degree of independence and regularly exercises discretion in daily decision-making.

Key Responsibilities

Strategy & Growth

• Build relationships across multiple levels and departments to penetrate Radiant network stations and accounts
• Conduct regular business reviews using internal data and market intelligence to identify growth opportunities and retain/grow business throughout strategic solutions
• Collaborate with and influence station and account team members across geographies and divisions to execute account strategy
• Apply strategic negotiation and sales tactics for complex, management-level pricing and solution discussions
• Share customer-specific data, requirements, and expectations with internal teams to build viable solutions
• Monitor financial, volume, and service performance reports, adjusting pricing and processes to drive efficiency
• Interpret internal/external data and market intelligence to deliver business insights that improve outcomes

• Stay current on changes within stations, customers, and the industry to identify new opportunities

Customer Service

• Serve as the primary point of contact for stations and customers within an assigned portfolio
• Manage conflict and navigate difficult conversations with tact and diplomacy
• Advocate internally for customer-specific needs, ensuring proper alignment and resource prioritization
• Partner with the capacity/product/supply team on strategic solutions for complex issues
• Engage internal leadership to ensure alignment and participation in account strategy
• Partner with operations and supply teams to ensure execution through SOPs, best practices, and agreed-upon KPIs
• Provide customers with holistic transition plans, including timelines and automation opportunities
• Build trusting relationships through consistent execution and timely issue resolution

Pricing

• Manage pricing strategy based on a clear understanding of each customer's buying habits
• Use internal tools and resources to determine station and customer pricing strategy
• Perform other duties and assignments as required

Qualifications & Skills

Education and Industry Knowledge

• High school diploma required; Bachelor's or Associate degree in Business, Logistics, or International Trade preferred
• Minimum 1 year of account management experience
• Full Truckload (FTL) and Less-Than-Truckload (LTL) experience
• Domestic transportation experience
• FTL quoting experience a plus
• Strong knowledge of North American geography
• Transportation/logistics industry experience an asset

Technical Skills

• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with intermediate Excel skills (formulas, graphs)
• Working knowledge of CRM systems
• Working knowledge of Transportation Management Software (e.g., Revenova, SAP, Salesforce) is an asset

Core Competencies

• Strong customer service orientation and interpersonal communication skills
• Strong problem-solving, decision-making, and negotiation skills
• Highly organized, able to multi-task in a fast-paced environment
• Analytical, detail-oriented, and collaborative
• Ability to read/interpret documents, spreadsheets, and correspondence; write routine reports

Work Schedule & Environment

• Full-time, minimum 8 hours/day with flexibility as needed
• Minimum 3 days/week in Radiant office; remote otherwise (subject to change)
• Standard office environment; moderate noise level
• Physical demands: walking, sitting, hand/finger dexterity, reaching, talking/hearing; close, distance, and peripheral vision

Compensation & Benefits

Compensation

• Base Salary Range: $55,000 $70,000 annually (based on experience and market).
• Commission Plan: Uncapped commissions tied to new business gross margin and overall portfolio performance. On-target earnings of $58,000 $80,000+ for top performers.
• Starting pay will vary based on education, experience, skills, and demonstrated track record.

Benefits

• Medical, Dental, and Vision insurance for employees and families
• Health Savings Account (HSA) with company contributions
• Flexible Spending Account (FSA)
• Company-paid basic life insurance
• Short-Term and Long-Term Disability insurance
• 401(k) retirement savings plan with 3.5% employer match
• Sick Pay: 80 hours front-loaded annually
• Vacation: 80 hours per year, increasing with tenure
• 8 paid holidays per year
• Employee Assistance Program (EAP)

About Radiant Road & Rail

Radiant Road & Rail is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT), a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That's what being on our team is all about. It's an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.