Receptionist

Campus Receptionist

The Campus Receptionist serves as the primary contact for all campus visitors and callers, managing the reception area, directing inquiries, and providing general information about campus services, programs, and events. This role requires strong communication, customer service, and organizational skills to support the day-to-day operations of the campus front desk. This position reports to the Campus President.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following benefits you'll love:

• Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you and your immediate family offered at UTI and Concorde campuses
• Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching : 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance : Health, vision, and dental coverage for you and your dependents
• Pet Insurance : Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment

Responsibilities

Principal Accountabilities & Deliverables

• Front Desk Operations
  • Greet all visitors, students, faculty, and staff warmly and assist with inquiries.
  • Answer and direct phone calls, taking messages or redirecting as necessary.
  • Monitor and maintain the cleanliness and organization of the reception area.
  • Other duties as assigned.
• Administrative Support
  • Maintain visitor logs, sign-in sheets, and access badges.
  • Handle incoming and outgoing mail and deliveries, distributing to appropriate departments.
  • Assist with scheduling appointments and managing meeting room bookings.
  • Provide clerical support, such as data entry, filing, and copying, as needed.
  • Type minutes from various meetings as requested.
• Student and Staff Assistance
  • Provide information about campus facilities, policies, and procedures.
  • Assist students with general inquiries regarding admissions, registration, and event schedules.
  • Facilitate communication between students, staff, and faculty members as needed.
  • Assist with entrance testing. This may include setting up applicants in the test room, accomplishing related paperwork and entering scores into CNet/Campus Nexus, monitoring students while taking tests, etc.
• Event Support
  • Assist in coordinating logistics for campus events, meetings, and orientations.
  • Prepare informational materials, signage, and displays for campus events.
• Security and Safety
  • Ensure proper sign-in protocols for visitors, students, and staff.
  • Report any unusual or suspicious activity to campus security.
  • Contact maintenance and janitorial service when needed. Keep ongoing relationship with the contractors to improve our current building status. Advise them of our daily needs including repairs, building issues, and parking.

Qualifications

Education / Experience

• HS Diploma or GED (strongly preferred)
• Receptionist experience (preferred)
• Minimum of 2 years experience in customer service or administrative support (preferred)

Skills

• Proficiency with office software (e.g., Microsoft Office Suite) and multi-line phone systems.
• Strong interpersonal, verbal, and written communication skills.
• Friendly and professional demeanor with a commitment to creating a welcoming environment.

Abilities

• Occasionally lift or move light office items, typically up to 15 pounds (e.g., paper supplies, small packages).

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as Onsite: Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
• Travel Requirements
  • No travel is required